Manager, Project Management

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Position Overview: 

The Manager, Project Management is the primary client interface for client implementations, from initial engagement to final launch. They are responsible for shepherding projects through the development lifecycle while working collaboratively with teammates and maintaining exceptional client satisfaction.

Additionally, the Manager, Project Management will lead a successful Design Manager (DM) and\or Associate Project Manager (APM) team in a dynamic, fast-paced and collaborative environment.

 
Responsibilities:
  • Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
  • Build effective partnerships with other internal teams to move project through all phases of the development process.
  • Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies
  • Establish baseline requirements and manage change control throughout the development process.
  • Act as subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform.
  • Manage ongoing reporting of project health and profitability to internal and external stakeholders.
  • Conduct end- user training.
  • Ensuring the DM team is consistently delivering high quality configuration’s following endpoint standards.
  • Ensuring the APM team is successfully managing all assigned projects and providing best in class customer service.
  • Provide overall direction and guidance to the DM and\or APM teams on a day-to-day basis.
  • Provides mentoring and training to DM and\or APM teams.
  • To be a champion and expert to the DM’s and\or APM’s and provide advice and solutions.
  • Ultimately responsible for any issues or problems within the team and to make sure they are dealt with appropriately.
Qualifications: 
 
Education:
  • Bachelor's degree or equivalent and/or appropriate experience
Experience:
  • Experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
  • Some experience in the life science industry.
  • An excruciatingly high-level of attention to detail with excellent organizational skills and a proven ability to multi-task.
  • Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
  • Previous experience working in a fast-paced, entrepreneurial environment preferred.
  • Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
Skills: 
  • Strong attention to detail
  • Excellent time management skills
  • Good communication skills
endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.    
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-MT #LI-Remote

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Candidate Location Eligibility:
Raleigh-Durham, NC
San Francisco, CA

Technology we use

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An Insider's view of endpoint Clinical

What are some social events your company does?

Along with quarterly massages, we got to enjoy each others' company, while learning about different cultural events such as Hanukkah and Lunar New Year through shared experiences and delicious foods. Since then, our teams have worked hard to encourage mental health and wellness, as well as physical health and wellness during quarantine.

Janice

Project Manager

How do you collaborate with other teams in the company?

Part of my job as Desktop Support is to communicate with our employees frequently. We use several different methods to accomplish this. We utilize a ticketing system, MS Teams, and Go To Assist for the communications with both our office-based or remote employees. The tools we use make it easy to troubleshoot & resolve technical issues.

Jeff

Desktop Support Technician

What are endpoint Clinical Perks + Benefits

endpoint Clinical Benefits Overview

endpoint offers a few different benefit plan options for our employees to choose from. We also have a generous PTO offering, starting at 20 days per year. We are pleased to offer a 401k plan (with matching) as well as a 529 Plan!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Promote from within
Online course subscriptions available

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