Implementation Consultant, Managed Services at Eightfold AI (Remote)

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We are seeking an experienced Implementation Consultant, Managed Services to join our Professional Services team. The Implementation Consultant, Managed Services will lead the functional design for our Managed Services implementations. Your day to day (Responsibilities) Lead functional discovery sessions in conjunction with Solution Engineers and Solution Architects to confirm understanding and documentation of clients' current state workflows Partner with client to issue recommendations around future state workflow possibilities given short-term vs long-term client priorities, goals, use cases, requirements, technical infrastructure/limitations, and timeline Collaborate with appropriate members of Services, Product and Engineering teams as needed to confirm feasibility of future state workflow recommendations prior to SOW execution Drive alignment across business, technical and compliance/data privacy/legal requirements Present future state recommendations, highlighting any feature enhancement requests/current product gaps, during internal Solution Review prior to inclusion of any workflow documentation in SOW Assist in level of effort, timeline, resource plan determination with Eightfold SOW team Facilitate the internal transition between pre-sales teams and Services team Coordinate with Engagement Manager on scheduling discovery calls and confirming agenda/roles & responsibilities Lead Discovery portion of Managed Services configuration and monthly strategy calls Amend workflows as needed and determine the need for Change Management in coordination with the Customer Success Executive. Clearly document any workflow changes with confirmed internal and external buy-in Leads the Functional Design and Non Coding Configuration Remain available as a consultative resource throughout the Implementation process Drive continuous feedback loops cross-functionally to communicate best practices/lessons learned Works with internal teams to share customer feedback about future enhancements Must haves: 3+ years of experience in software implementations Bachelor's degree or equivalent work experience Nice to haves: 5+ years of experience in management consulting, functional consulting, professional services, customer success, or delivery roles Experience with ATS/HRIS systems such as Workday, SuccessFactors, or Taleo or other talent/recruitment management software platforms Experience with technical projects Excellent verbal and written communication skills Strong organizational skills
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Technology we use

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An Insider's view of Eightfold AI

What are some social events your company does?

Hackathons have been a consistent favorite for all Eightfold employees, prospects, and customers. The best thing about Eightfold is constant innovation. We don’t just write code or build products.


Product and Engineering Leader

How do you collaborate with other teams in the company?

I'm working with product and engineering to help shape the Talent Acquisition product for our internal recruiting team and external customers. We have regular meetings to discuss the product UI, workflows, features, and functionality. It is empowering to be a part of these discussions and lend a hand in influencing the future of our product.


VP, Talent Acquisition

What does career growth look like on your team?

At Eightfold, we view the SDR role as a critical entry point for many functions within our organization. The skills, experience, customer interaction and product knowledge gained as an SDR opens doors to all other parts of the company. Last period we celebrated as 25% of our team moved into new Eightfold roles including a new Associate AE position


VP, Global Demand Generation

What is your vision for the company?

My mission for Eightfold is to be the new frontier for leading organizations to build a talent advantage. Candidates and employees join and stay at organizations that support their ongoing growth. We are committed to helping find the right careers for everyone in the world. I want that to begin with our Talent Intelligence Platform.


Founder & CEO

What are Eightfold AI Perks + Benefits

Partners with Nonprofits
3 x per year
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Discounted partnership
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Employee match selected throughout the year.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Monthly - remote-friendly
Relocation Assistance
Fitness Subsidies
Onsite gym at HQ
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Up to $500
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks

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