Emergency services:
Planning and dispatching emergency services in Salesforce Service cloud.
Manual planning and dispatching for same day services.
Installation services:
Massload of equipment records.
Creating service orders in SAP from installations request forms or SmartStart tool
Planning and dispatching installations in Salesforce service cloud.
Scheduled Maintenance services:
Creating service orders in SAP from scheduled maintenance matrix provided by countries.
Planning and dispatching maintenance services in Salesforce service cloud
General activities:
Communication with country TCS business partner
Communication with local teams and contact persons for planning activities, eg technicians
Providing agreed service level reports
Refeeding service information to agreed customer portals
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What We Do
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents.
Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row.
For additional information about Solenis, please visit www.solenis.com or follow us on social media
