We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Candidate may reside anywhere in the US.
If the individual resides near an office this will be a hybrid/remote role or if you are already in a hybrid or remote role, it will remain the same.
Position Summary
Leads the planning, execution, and successful delivery of business enablement initiatives, with a primary focus on Clinical Care Management (CCM) user acceptance testing (UAT). Establishes project scope, objectives, timelines, and budgets; allocates resources; and manages execution from initiation through completion. Partners with cross-functional stakeholders to communicate status, manage risks and issues, and control scope and change to ensure on-time, within budget delivery and adherence to quality standards. This individual contributor role blends expertise in stakeholder engagement, requirements definition and analysis, business readiness, and testing governance. The ideal candidate has experience with care management programs, processes, and systems and serves as a strategic partner to business and technology teams.
Role Responsibilities:
- Allocates accountability by assigning clear responsibilities and expectations to project team members, ensuring effective project execution across UAT strategy and governance, preparation and readiness, execution and issue management, and stakeholder communication and reporting.
- Analyzes the organization's project management practices, identifying areas for improvement and implementing strategies to enhance project efficiency and success with a focus on user acceptance testing (UAT).
- Approves project plans, budgets, and deliverables, ensuring alignment with organizational objectives and stakeholder expectations.
- Attends and leads project meetings, as needed, and collaborates with multiple departments to achieve OneCM UAT milestones.
- Communicates direction and project goals to the project team, providing clear guidance and ensuring alignment with strategic objectives.
- Conducts project evaluations and assessments by monitoring progress, identifying risks and issues, and taking corrective actions to keep projects on track.
- Consolidates information from various sources to synthesize project data and insights and provide comprehensive UAT reports and updates to stakeholders.
- Leads strategic discussions with business units, platform teams, DDAT teams, operations, vendors, and external partners to gather input and guide clinical system UAT requirements.
- Elicits and analyzes data to shape functional and non-functional requirements, ensuring alignment with business goals, user needs, and healthcare regulations (e.g., HIPAA, CMS, state, and group contracts).
- Defines UAT scenarios and business acceptance criteria; owns the enterprise UAT strategy and testing governance for Clinical Care Management (CCM); drives UAT preparation and readiness; oversees UAT execution and defect/issue management; delivers executive-ready UAT reporting; supports go/no-go release decisions; authors test scripts; documents defects; and partners with product and development teams to ensure resolution prior to UAT execution.
- Creates detailed end-user journey maps for internal and external users (e.g., members, providers, care managers) to visualize interactions, decision points, and system dependencies, using insights to inform product design, testing, and implementation strategies that enhance user experience and system clarity.
- Supports system implementations by contributing to training, communication, and change management efforts. Monitors post-launch performance and drives continuous improvement.
- Approves project plans, budgets, and deliverables, ensuring alignment with organizational objectives and stakeholder expectations.
- Attends and/or leads project meetings and collaborates with multiple departments, fostering cross-functional collaboration and coordination to achieve OneCM user acceptance testing milestones.
- Communicates direction and project goals to the project team, providing clear guidance and ensuring alignment with strategic objectives.
- Conducts project evaluations and assessments, monitoring progress, identifying risks and issues, and taking corrective actions to keep projects on track.
- Consolidates information from various sources, synthesizing project data and insights to provide comprehensive user acceptance testing reports and updates to stakeholders.
- Leads strategic discussions with business units, platform teams, DDAT teams, operations, vendors, and external partners to gather input and guide clinical system UAT requirements.
- Elicits and analyzes data to shape functional and non-functional requirements, ensuring alignment with business goals, user needs, and healthcare regulations (e.g., HIPAA, CMS, state, and group contracts).
- Defines UAT scenarios and business acceptance criteria; owns enterprise Clinical Care Management UAT strategy and testing governance; drives Clinical Care Management UAT preparation and readiness; oversees Clinical Care Management UAT execution and defect/issue management; delivers executive-ready Clinical Care Management UAT reporting; supports go/no-go release decisions; authors test scripts; documents defects; and partners with product and development teams to ensure resolution prior to Clinical Care Management UAT execution.
- Creates detailed end-user journey maps for internal and external users (e.g., members, providers, care managers) to visualize interactions, decision points, and system dependencies, using insights to inform product design, testing, and implementation strategies that enhance user experience and system clarity.
- Supports system implementations by contributing to training, communication, and change management efforts. Monitors post-launch performance and drives continuous improvement.
Preferred Qualifications
- Brings 7–10 years of experience as a senior individual contributor leading UAT strategy, governance, and execution for complex, cross-functional initiatives.
- Applies industry testing standards and release governance frameworks.
- Demonstrates strong planning, execution, delivery, and operational support capabilities.
- Demonstrates strong business acumen, collaboration, and teamwork skills.
- Demonstrates problem-solving and decision-making skills, with agility and a continuous learning mindset.
- Thinks strategically and takes a hands-on approach to execution in a regulated healthcare setting.
- Works independently, manages multiple complex priorities, and delivers results in a fast-paced, dynamic environment.
- Uses Agile, Scrum, or hybrid delivery frameworks.
- Facilitates effectively, communicates clearly, and manages stakeholders; influences across clinical, operational, and IT teams.
- Demonstrates familiarity with enterprise health platforms, digital tools, and user testing frameworks.
Education
- Bachelor's degree preferred; specialized training or relevant professional qualification.
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Experience with Clinical Care Management (CCM) systems and care management programs
- Proven experience defining and executing UAT strategy, governance, and execution including test script authoring, defect management, and go/no-go support
- Experience leading cross-functional stakeholders and facilitating strategic discussions across business, platform, operations, vendors and partners
- Knowledge of healthcare regulations (HIPAA, CMS, state and group contracts) and applying them to testing and requirements
- Strong planning, execution, delivery, stakeholder management, facilitation, and communication skills
- Ability to create detailed end-user journey maps and support training, communications, and change management
- 7-10 years of experience as a senior individual contributor leading UAT strategy, governance and execution for complex initiatives
- Familiarity with Agile, Scrum, or hybrid delivery frameworks
- Familiarity with enterprise health platforms, digital tools, and user testing frameworks
- Bachelor's degree or specialized training / relevant professional qualification
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
