Project Academic Ops Associate Manager is responsible for leading and executing strategic academic operational projects that improve student retention, learning quality, and academic experience. This role translates academic strategy into structured, measurable initiatives and ensures effective cross-functional execution across Academic, Center Operations, and Business teams. The position directly supervises two team members and ensures all academic projects deliver measurable impact on student performance, retention, and operational excellence.
Job Description:
- Lead end-to-end execution of academic operational projects and innovations
- Translate academic and retention strategy into structured project plans and measurable KPIs
- Manage and optimize key academic initiatives (Retention Framework, PTM Revamp, Free Trial Academic Flow, Learning Experience Improvements)
- Design monitoring systems and dashboards for retention, attendance, and academic performance
- Ensure alignment between academic programs and business objectives
- Coordinate cross-functional execution with Academic Team, Center Ops, Student Advisors, and Business Ops
- Identify academic journey gaps and propose data-driven improvement solutions
- Monitor project ROI (Retention Rate, Attendance Rate, Conversion Rate, Parent Satisfaction, etc.)
- Manage project timelines, milestones, and resource allocation
- Supervise and develop Senior Project Ops & Project Officer
- Prepare executive-level reports and strategic insights for management
Requirement:
- Minimum 5 years of experience in academic operations, education management, or project management
- Experience handling retention, student journey, or learning quality improvement projects
- Strong analytical skills with ability to interpret academic & operational data
- Ability to design structured frameworks (retention system, onboarding flow, monitoring tools, etc.)
- Experience leading cross-functional coordination
- Leadership experience managing at least 1–2 team members
- Strong project management skills (planning, execution, tracking, evaluation)
- Excellent communication and stakeholder management skills
- Bachelor’s degree in Education, Business Management, Operations, or related field
Skills Required
- Minimum 5 years of experience in academic operations, education management, or project management
- Experience handling retention, student journey, or learning quality improvement projects
- Strong analytical skills with ability to interpret academic & operational data
- Ability to design structured frameworks
- Experience leading cross-functional coordination
- Leadership experience managing at least 1-2 team members
- Strong project management skills
- Excellent communication and stakeholder management skills
- Bachelor's degree in Education, Business Management, Operations, or related field
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!
