Project Manager – Professional Services
This role is responsible for managing complex, client‑facing implementation projects from initiation through completion. The Project Manager works closely with customers, internal implementation teams, and delivery leadership to ensure projects are delivered on schedule, within scope, and on budget, while maintaining a high level of customer satisfaction.
The Project Manager is a member of the Project Management Organization and reports to the Director of Delivery.
What will be your impact?
Serve as the primary point of contact for customers during software implementation projects, managing the overall customer relationship.
Partner closely with customer Project Managers to drive successful project outcomes.
Develop, maintain, and execute detailed project plans, schedules, and resource plans.
Proactively manage project scope, schedule, risks, issues, and dependencies.
Consistently manage customer expectations and ensure delivery of high‑quality service.
Ensure projects adhere to established project management standards, methodologies, and processes.
Lead and motivate cross‑functional implementation teams, ensuring team members are effectively assigned and supported.
Work closely with resource managers overseeing Data Conversion and Business Analysis to coordinate staffing, sequencing of work, and alignment between project plans and delivery capacity.
Facilitate ongoing communication between project management and functional delivery teams to ensure conversion and analysis activities are planned, executed, and tracked effectively within the overall project schedule.
Coordinate implementation resources across multiple projects in collaboration with Professional Services leadership.
Provide regular status updates to customers, management, and internal stakeholders, identifying risks and escalating issues as appropriate.
Perform project administration activities including:
Project plan maintenance
Resource and capacity planning
Budget and forecast management
Expense review and approval
Project time entry review
Invoice preparation and processing
Maintain accountability for project financials, including profitability, forecasting, and working capital.
Ensure milestones and work‑in‑progress are approved, invoiced, and collected in a timely manner.
Conduct post‑implementation project reviews and contribute to continuous process improvement through lessons learned.
Prepare monthly project performance reports for management review.
What are we looking for?
Bachelor’s degree or equivalent experience in a related discipline.
5+ years of experience managing software implementation projects; experience with local government clients is strongly preferred.
Strong customer‑facing skills, including the ability to build trust and manage complex stakeholder relationships.
Demonstrated experience managing project financials, budgets, forecasts, and resource utilization.
Experience coordinating work across multiple functional teams, including project management, data conversion, and business analysis.
Excellent written and verbal communication skills, with the ability to present clearly to both technical and non‑technical audiences.
Strong organizational, planning, and problem‑solving skills.
Ability to remain calm and effective in high‑pressure or challenging situations.
Experience with contract execution, change management, and scope control.
Proficiency with Microsoft Office tools, including Teams, Excel, Word, Outlook, PowerPoint, and Visio.
Experience working with SharePoint and online project management tools.
Why Harris Govern?
Opportunity to work on meaningful projects that support local governments and communities.
Collaborative, delivery‑focused Professional Services organization.
Close partnership with functional delivery teams, including Data Conversion and Business Analysis.
Exposure to complex, enterprise‑scale implementations with long‑term client relationships.
Clear delivery structure with defined roles, standards, and leadership support.
Salary: $95,000 to $105,000/year.
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
