MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
PURPOSE OF THE POSITION – Global Retail Audit & Mystery Shopping Program Manager
Project management and steering of the project team, contact person for the customer. Ensuring agreed deliverables and objectives are met.
DUTIES AND RESPONSIBILITIES
- Leading and supporting the Global MSX Audit Team
- Organizing, preparing and participating at weekly reviews
- Organizing and participating at quarterly reviews with superior management. Agree and check on the content of the review with the Regional Delivery Leader.
- Participating in ad-hoc meeting
- Conduct and chair regular KPI performance reviews
- Produce and develop analytical reporting, which is clear and concise, and communicate reporting to ensure performance is tracking against KPI’s and targets
- Resolve operational issues quickly and efficiently including performance, personnel, and relationships, support and communications in the market/project
- Ensures that all audits are delivered according to the agreed quality standard and reports meet the highest standards of precision, clarity, and compliance
- Oversee the global Budget and P&L and find ways to optimize profitability in alignment with Delivery Leaders.
KNOWLEDGE AND SKILLS
- Several years of experience in the automotive industry, In-depth knowledge of standard audits is a plus.
- A proven track record in Project management / Program Management – coordination and ownership of projects, following them through from start to finish (preferably 3-5 years of project management experience)
- Solid familiarity with project/change management approaches, tools and phases of the project lifecycle
- Ability to lead multiple low /medium complexity projects or portfolio of projects
- Strong commercial focus and prioritization skills
- Translate business needs into business opportunities which can be executed in small steps and prioritize them according to business value and impact.
- Data driven, customer focused, proactive, creative and innovative.
- Ability to establish and maintain strong relationships (both within a team and with wider stakeholders)
- Ability to work effectively and influence up to (Sr) Director level
- Effectively communicate in small/medium groups; Strong influencer in 1:1 and small groups
- Flexible and adaptable; able to work in ambiguous situations and under pressure
- Highly organized, pragmatic and results-focused; driven to manage projects/programs full cycle
- With limited supervision, ability to use quantitative and qualitative data to drive decision making
- Strong Problem solving and root cause identification skills
- Strong communication and presentation skills
- Basic business acumen and understanding of organizational issues and challenges
- Willingness to travel
- Excellent expressiveness in English
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Top Skills
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
