The Role
The Project Manager delivers customer-facing software projects, ensuring timely, budget-compliant outcomes while driving customer satisfaction and managing internal/external communications.
Summary Generated by Built In
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
The Project Manager is responsible for delivering customer‑facing software projects across the UK&I region, ensuring outcomes are delivered on time, within budget, and to agreed quality standards. This role plays a key part in driving customer satisfaction and enabling successful deployment of our solutions. This role demands timely and effective communications with customers, project sponsors, internal stakeholders and technical specialists across multiple concurrent projects.
The Project Manager is well organised, articulate, detail-orientated and commercially aware, with an understanding of business operations, and able to lead and delegate effectively. You take pride and responsibility and have the drive to make things happen to get the job done.
Key Duties & Responsibilities
- Build strong relationships with customers and internal delivery teams to ensure alignment, transparency, and collaborative project execution.
- Supporting project definition during the sales process (Discovery workshops, expectation setting etc.) and help define the final SOW, project quotations and related contracts on large/complex projects or on projects involving more than one region.
- Defining or reviewing the scope, milestones, impact, resource requirements and outcomes of the project, and gain customer agreement.
- Create and maintain delivery plans that accurately reflect timelines, risks, and resources, enabling predictable and successful project outcomes.
- Assigning work, sharing information around projects, delegating responsibilities, leading and supporting the project team.
- Forecasting, reviewing and managing billing milestones based on defined and agreed deliverables.
- Regularly reviewing project scope, deliverables, costs, performance and business benefits to keep the projects on track.
- Communicating project progress and outcomes to the delivery team, the project sponsor, the project board, and the customer.
- Dealing with emerging risks and issues promptly and professionally, escalating where necessary.
- Prepare options available or involve the right people to resolve critical issues.
- Using appropriate standards, systems, resources, tools and techniques in all project management activities.
- Maintaining and controlling project documentation and systems during, and on completion of the project.
- Timely closure of projects to enable revenue recognition, and to review lessons learned.
Key Results Indicators & Measures of success
- Project schedules, deadlines, budgets, billing milestones and deliverables are achieved.
- Positive engagement of stakeholders as demonstrated by review meetings and feedback received.
- Positive feedback from project stakeholders and teams from project audit activities.
- Personal Development Plan in place and demonstrable continuous improvement against this plan.
Skills / Knowledge & Experience
- Must Have:
- Minimum 5 years project management experience delivering software.
- Experience with recognised PM methodologies (e.g., PRINCE2, PMI).
- Strong communication and stakeholder management skills.
- Ability to manage multiple concurrent projects.
- Confidence managing senior stakeholders and influencing customer expectations.
- Demonstrable high-level communication, facilitation and negotiation skills.
- Excellent communication skills, both written and verbal.
- Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams.
- Experience of working with Project management tools and platforms (MS Projects, Teamwork, MS Office).
- Fluent in English.
- Nice to Have:
- Certification (PRINCE2, PMP).
- Experience in SaaS/Professional Services environments.
- Knowledge of financial processes (billing milestones, forecasting etc.).
- Demonstrable experience of commercial decision making.
- Familiarity with contract structures, SOWs, and commercial frameworks.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Top Skills
MS Office
Ms Projects
Project Management Tools
Teamwork
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The Company
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide.
From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey.
Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data.
For more information, please visit www.keyloop.com
