The Role
The Project Manager will lead and deliver software projects, manage risks and communications, and drive continuous improvement across teams.
Summary Generated by Built In
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
About the Role
As a Project Manager, you will be responsible for planning and delivering end-to-end software projects with clearly defined scope, timelines, and budgets. Working closely with cross-functional teams across Product, Engineering, and Operations, you will help drive projects forward to ensure they are delivered on time and to a high standard of quality. You will manage project risks, dependencies, and stakeholder communications, ensuring alignment with wider business objectives throughout the delivery lifecycle.
In this role, you will lead the delivery of medium to large projects with clear accountability for outcomes, while building strong working relationships with both internal stakeholders and customers. You will also support discovery and planning activities, bringing structure and organisation to project delivery while continuing to develop your expertise in Keyloop’s delivery practices. Alongside this, you will contribute to improving delivery processes and ways of working within the Alliances PMO, helping to drive continuous improvement across the team.
Duties and Responsibilities
- Plan and deliver end-to-end software projects with defined scope, timelines, and deliverables, from kick-off through to closure.
- Manage project plans, schedules, budgets, risks, and dependencies throughout the project lifecycle.
- Support discovery and planning activities for assigned projects, ensuring objectives, success criteria, and acceptance criteria are clearly defined.
- Ensure appropriate governance, documentation, and reporting are in place and maintained throughout delivery.
- Coordinate cross-functional delivery teams across Product, Engineering, and Operations to keep projects on track.
- Track project progress against milestones, budget, and scope; identify risks and issues early and escalate where needed.
- Manage change requests and maintain governance documentation; ensure stakeholder sign-off is obtained at key milestones.
- Communicate project status, risks, and issues to stakeholders clearly and on a regular cadence.
- Contribute to continuous improvement of delivery processes and ways of working within the Alliances PMO.
- Build and maintain strong working relationships with customers and internal teams including Product, Engineering, and Operations.
- Manage customer expectations proactively; support issue resolution and escalations with clear, confident communication.
- Translate technical constraints and delivery complexity into clear, accessible language for business stakeholders.
- Identify stakeholder needs and maintain alignment through regular touchpoints and structured communication plans.
- Collaborate with cross-functional team members to ensure deliverables are scoped, owned, and completed to the agreed quality standard.
- Work effectively with distributed or offshore delivery teams, maintaining clear communication and accountability across locations.
- Share knowledge and contribute to team learning; support colleagues and junior team members where appropriate.
- Contribute to the development of delivery standards and best practices within the Alliances PMO.
Project Planning & Design
Project Execution & Governance
Stakeholder Management
Team & Capability
Knowledge and Experience
- Experience delivering software or technology projects in an enterprise environment, with strong application of structured delivery methodologies (Agile, Waterfall, or hybrid). Formal PM credentials (PMP, MSP, PRINCE2, SAFe, or equivalent) are advantageous.
- Strong organisational, planning, and problem-solving skills, with the ability to manage multiple workstreams and competing priorities across complex stakeholder landscapes.
- Good commercial awareness and understanding of project financials, including budget tracking and cost management.
- Experience working with distributed or offshore delivery teams is essential. Familiarity with Generative AI tools and their application to project management is a plus.
- Experience delivering SaaS software implementations in enterprise or multi-market environments, particularly where configuration, integration, and change management intersect.
- Experience in automotive, financial services, or SaaS environments is desirable. Exposure to customer-facing delivery roles in enterprise software is a plus.
- Experience using structured project delivery methodologies and tools; familiarity with automotive retail technology (DMS, CRM, aftersales) is advantageous.
Project Management
Technical
Automotive Financing Industry:
Skills and Abilities
- Fluent spoken and written English
- Spanish language required
- Ability to identify potential risks and stablish risk mitigation controls.
- Skill to analyze complex problems and make informed decisions under uncertainty scenarios.
- Capacity to anticipate to potential challenges, evaluating alternatives and proactively addressing them before they escalate.
- Strong communication skills to deliver project status, updates, and risks to internal and external stakeholders.
- Facility to build and maintain positive relationships with clients and other key stakeholders.
- Ability to address customer needs promptly and effectively, managing expectations clearly and supporting escalations with a calm, solutions-focused approach.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Top Skills
Agile
SaaS
Waterfall
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The Company
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide.
From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey.
Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data.
For more information, please visit www.keyloop.com
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