Project Manager

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

We are seeking a dynamic and results-driven Project Manager to serve as the nucleus of our Implementation team, overseeing the successful delivery and operational health of projects within a designated region. In this pivotal role, you will bridge the gap between sales and active service, coordinating cross-functionally with Planning, Supply, Permitting, and Field Operations to ensure our suite of products is installed at the right place, with the right equipment, as quickly as possible.

You will act as the primary point of contact for customers throughout the installation process, balancing world-class service with rigorous project execution. Beyond day-to-day management, you will serve as a champion for your region - proactively diagnosing systemic issues, optimizing processes, and ensuring seamless operations at a local level. If you are passionate about “Doing the Work,” driving consistent project success, and helping us fulfill our mission to Eliminate Crime, this is the opportunity for you.

• 5+ years of operations or project management experience, specifically within fast-paced, hyper-growth, or startup environments

• Proven ability to manage complex, multi-party projects from inception to completion, handling 50+ ongoing priorities while meeting strict timelines and quality standards

• Demonstrated ability to lead, inspire, and unify diverse teams to drive accountability, results, and high accuracy

• Solid business acumen with the analytical skills to diagnose root causes, anticipate roadblocks, and deploy pragmatic solutions with urgency

• Strong ability to align cross-functional stakeholders (internal units and external customers) and facilitate the right conversations to solve complex problems

• Proficiency in data analysis and technical project management tools (speciflcally Salesforce; SQL is a plus) to track performance and inform decisions

• A track record of accountability through developing OKRs and consistently meeting SLAs, KPIs, and broader department goals

• Ability to deliver exceptional customer service and operational excellence while balancing those needs with internal business objectives

• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively to diverse audiences

• High degree of creativity, flexibility, and organizational skill to navigate a job scope that changes daily

• Judgment and character beyond reproach, with actions consistently aligned with organizational values

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Immerse yourself in the business by shadowing existing Project Managers and attending field ride-alongs to master products, processes, and the installation lifecycle.

• Establish strong cross-functional partnerships with Permitting, Customer Success, Sales, and Field Operations to deeply understand regional dynamics and customer needs.

• Assess current PMO workflows in the region to build a strong foundation of tools and systems.

• Evaluate operational effectiveness and present actionable findings and recommendations for improvement to your manager.

The First 60 Days

• Manage a full book of customers independently from inception to completion, ensuring world-class service and adherence to PMO guiding principles

• Deepen functional knowledge by performing “day-in-the-life” sessions with Implementation teams to understand their specific challenges and workflows.

• Leverage cross-functional relationships to gain stakeholder buy-in and successfully deploy 2-3 operational improvements or solutions.

• Participate in weekly pod reviews to proactively identify project health, escalate roadblocks, and demonstrate progress

• Establish a robust internal network and embed yourself within the broader Implementation organization as a key contributor to the culture of innovation

90 Days & Beyond

• Present a comprehensive vision for long-term opportunities and systemic improvements identified within the region

• Take full ownership of Project Management metrics for your region, providing detailed weekly reports on performance and health

• Act as the first line of defense for your region, maintaining hyper-awareness of project activities to resolve issues quickly

• Demonstrate full control over your book of business, independently solving complex cross-functional problems and driving success for the PMO

• Achieve complete proficiency with PMO systems, tools, and data, having successfully delivered projects and solidified your internal network

In this role, you’ll receive a starting salary between $70,000 and $95,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Boston, Chicago, Denver, Los Angeles, New York City, San Diego, and Austin. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to [email protected]