Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training, and solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda.
The Program Manager is responsible for the end-to-end management of assigned programs, ensuring successful delivery across scope, time, cost, quality, and risk. The role provides governance, coordination, and control over multiple projects and vendors, serving as the first escalation point for operational and contractual issues and ensuring alignment with business and customer objectives.
Description du poste- Program & Project Management
- Manage end-to-end program management across multiple projects and workstreams.
- Initiate programs, define delivery plans, and track progress against agreed milestones.
- Develop and maintain detailed project and program plans to monitor execution.
- Ensure delivery is completed within agreed timelines, quality standards, and budget.
- Assign priorities and drive daily, weekly, and monthly delivery performance.
- Measure and monitor performance using appropriate tools, systems, and methodologies.
- Governance, Escalation & Stakeholder Management
- Act as the first escalation point for all operational and contractual issues.
- Manage steering committee operational activities and follow-up actions.
- Coordinate internal resources and third-party vendors to ensure effective execution.
- Report program status, risks, issues, and dependencies to management.
- Contract, Change & Financial Management
- Manage agreement-level obligations, including change management activities.
- Manage and control internal implementation change requests.
- Monitor and control implementation spend in line with approved budgets.
- Trigger purchase orders and follow up on invoices related to implementation work.
- Resource & Risk Management
- Ensure availability and effective allocation of program resources.
- Identify, assess, mitigate, and report risks impacting program delivery.
- Maintain program risk registers and ensure mitigation actions are implemented.
- Implementation & Delivery Coordination
- Organize and coordinate installation, configuration, integration, verification, and acceptance activities.
- Work closely with Customer Project Managers, customers, and Authorized Service Providers.
- Coordinate site launch activities, communication activities, and regulatory requirements with Business and Support Units.
- Documentation & Reporting
- Produce and maintain comprehensive program and project documentation.
- Prepare documentation including test cases, test instructions, Methods of Procedure, and test progress reports.
- Report on implementation plans, progress, and delivery outcomes.
- Leadership & Team Management
- Provide leadership, direction, and control to assigned teams.
- Ensure clarity of roles, responsibilities, and delivery expectations.
- Drive accountability and performance discipline across the program team.
- Fluency in spoken and written French is compulsory.
- Bachelor’s degree in Engineering, Information Technology, Business, or a related field.
- PMP or equivalent project management certification is an added advantage.
- Minimum of 5-7 years experience managing complex programs or large-scale projects.
- Demonstrated experience in IT, RAN & Microwave, FTTH & Fiber Optics, and/or Facilities environments.
- Strong knowledge of project and program management methodologies (PMI, PRINCE2, Agile).
- Proven experience in risk management, budgeting, and resource planning.
- Experience managing vendors, contracts, and managed services engagements.
- Proficiency in project management tools such as MS Project, Jira, Trello, or equivalent.
- Strong reporting and progress tracking capabilities.
- Strong leadership and stakeholder management skills.
- Excellent communication, coordination, and escalation capabilities.
- Strong organizational skills and attention to detail.
- Ability to work effectively in complex, multi-stakeholder environments.
Top Skills
What We Do
Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa is a franchisee of Procept Associates Ltd, Toronto, Ontario, Canada.
