Project Manager
Point & Pay - Remote (Florida)
Point & Pay by North. Custom payment solutions for government and utilities with a superior reputation in the market for quality products and high touch client services.Join us as a Project Manager and become the trusted partner leading our clients through their vital implementation journey. You'll manage diverse functions, with the ultimate goal of achieving superior client satisfaction and delivering an end product that reflects your high standards for quality.
What you'll do:
- Manage small to mid-sized projects
- Support the Implementation Specialists on the team
- Potentially own Implementations work distribution, process improvement and delivery
- Provide project updates to executives
- Lead client and software partner implementations
- Provide client and partner facing recommendations for best integration solutions
- Develop a broad and deep knowledge of the product set as well as back-end capabilities
- Meet with new and existing clients to complete more complex implementations
- Participate in solution definition with IT leads and external partners
- Work with sales team throughout client information collection process
- Work with platform tools to complete partner setup, build webpages and perform testing
- Own test results to ensure issues are resolved prior to going live
- Complete change requests forms on behalf of clients and maintain regular communication with clients to ensure proper awareness
- Manage special projects or other assignments as defined by leadership team
What we need from you:
- Bachelor’s degree or equivalent years of experience
- 2+ years of project management experience
- Process improvement and/or people management experience
- 2+ years’ technical implementations experience (SaaS Implementations preferred)
- 1+ years client facing implementations with strong interaction skills
- Experience with software partner integrations or payments experience highly preferred
- Strong written and verbal communication skills
- Strong analytical skills with excellent attention to detail
- Ability to work independently as well as part of a team
- Proficient in case management for managing workflow, status reporting and client ticketing
- Knowledge of JIRA, Scrum, and/or project management tools.
- PMP, CAPM and/or Agile certification preferred
Travel: 15%
Please note: North is a US based company and this role is not eligible for current or future sponsorship.
What We Offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Who we are:
Point & Pay by North builds and integrates advanced payment solutions for governments, utility companies, courts, HOAs, property management companies, and other industries with unique payment needs. Solutions cover the entire payment lifecycle, from paper and electronic billing to online presentment and remittance processing.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
Top Skills
What We Do
NorthAB, LLC (North) and its subsidiaries are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
At North, we point the way to smarter, faster, and just plain better payment solutions. Let’s go North, together!
Why Work With Us
At North, we put a clear focus on team member well-being, both personally and professionally. We offer Flexible PTO and Work by Choice policies (i.e. work remotely, in office, or hybrid) that create the flexibility our team members need to do their best work.
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