Jobs at North

Provides technical support for merchants using Oracle Simphony and other POS systems. Configures and deploys hardware, fulfills replacement orders, performs hardware swaps and POS data entry, routes and escalates support tickets, maintains electronic records, and tracks inventory and RMAs. The role requires direct Simphony or Micros Res3700 support experience, strong customer service and communication skills, computer knowledge, and familiarity with Microsoft Office or Google Suite.

Retain and expand the existing merchant base through strategic outreach and inbound calls. Resolve pricing, equipment, service, and loyalty-program concerns; educate merchants on North’s value proposition; recommend appropriate solutions; coordinate with internal departments; identify root causes of dissatisfaction; and suggest process improvements to reduce account closures.

Conduct full-cycle, high-volume recruiting for outside sales representatives. Responsibilities include developing sourcing strategies, engaging passive candidates, screening and interviewing applicants, writing job postings, partnering with hiring managers, managing candidate relationships and offers, maintaining ATS records, and participating in career fairs and recruiting events.

Build and lead North’s Applied AI engineering team, taking AI solutions from prototype to production in regulated financial-services workflows. Responsibilities include architecting agentic systems, chatbots, copilots, and ML models; establishing secure enterprise integrations; managing evaluations, monitoring, CI/CD, incident response, and cost controls; and setting technical strategy and responsible-AI governance. The role requires close collaboration with business, product, risk, compliance, legal, and security stakeholders.

Develops product positioning, messaging, value propositions, and go-to-market strategies for payment and merchant-service products. Conducts market and competitive research, leads launches and pilot programs, gathers customer feedback, and creates multi-channel marketing collateral. Partners with Product, Engineering, Sales, Support, and other teams to deliver sales enablement, training, and support materials. Uses generative AI tools to accelerate research, content creation, automation, and GTM execution.

Designs digital products and applications across web, iOS, and Android. Translates complex requirements into workflows, mockups, prototypes, and user journeys, particularly for payment products. Conducts research, develops design systems, supports AI-enabled experiences, and collaborates with Product, Engineering, Legal, Risk, and Compliance. Owns large-scale initiatives, presents designs to leadership, contributes UX copy, and supports implementation and QA.

Generates new business for payment processing and merchant services through self-sourced prospecting, high-volume cold calling, relationship development, market research, and pipeline management. The representative uses Salesforce, communicates merchant rates and terms transparently, applies closing techniques, submits and closes deals, and meets or exceeds sales quotas. The role requires outbound sales experience, preferably selling payment processing or similar FinTech products.

Owns the customer lifecycle from lead acquisition through renewal and expansion. Designs and optimizes email, in-app, SMS, and multi-channel campaigns; manages HubSpot segmentation, workflows, and lifecycle stages; builds nurture programs; tracks activation, retention, and expansion metrics; troubleshoots data issues; runs A/B tests; and partners with Sales, Customer Success, Analytics, Content, Design, and Product.

Leads PayTrace’s indirect sales ecosystem by recruiting, onboarding, and growing ISV, VAR, API integration, and ISO partners. Owns channel strategy, partner relationships, enablement, revenue-share agreements, integrations, KPIs, merchant onboarding coordination, and industry representation. Builds and mentors the partner channel team while driving partner-sourced processing volume, revenue growth, retention, and scalable recruitment processes.

Leads the strategy and execution of incident response, detection engineering, threat hunting, and cyber threat intelligence. Serves as senior incident commander, oversees digital forensics and root cause analysis, builds enterprise logging and telemetry pipelines, and manages complex cloud, network, endpoint, identity, and application security operations. The role manages senior technical teams, addresses AI-related cyber threats, and briefs executive leadership during critical incidents.

Plans and manages point-of-sale system implementations, including client preparation, scheduling, onsite installation, configuration, staff training, documentation, and post-implementation support. Diagnoses and resolves hardware, software, and user issues, coordinates escalations, recommends upgrades, supports internal training and sales presentations, and participates in an after-hours on-call rotation. The role requires extensive travel to client sites and strong customer-service, communication, and coordination skills.

Leads complex security incidents from detection through recovery, including triage, containment, eradication, forensics, root cause analysis, and post-incident remediation. Develops and tunes SIEM detections, conducts threat hunts, improves MITRE ATT&CK coverage, and mentors security personnel. Partners with SOC, IT, engineering, legal, compliance, and leadership during major incidents while maintaining response procedures and playbooks for a payment-processing environment.

Leads data engineering, business intelligence, and analytics teams; oversees data pipelines, integration infrastructure, database architecture, CI/CD practices, and enterprise data platform strategy. Partners with business and technology stakeholders to define requirements, improve data capabilities, maintain Ubuntu-based services, and deliver reporting and KPIs to leadership. Responsible for team hiring, development, mentoring, operational health, and technical execution across analytics and data integration platforms.

Remote Account Executive responsible for generating new business through self-sourced prospecting, high-volume cold calling, merchant statement analysis, referral partnerships, and closing payment processing deals. The role requires managing a sales pipeline, collecting underwriting documentation, explaining merchant pricing and fees, using CRM and collaboration tools, and meeting or exceeding sales quotas.

Owns revenue operations by optimizing sales processes, improving CRM workflows, implementing sales automation tools, and developing standardized dashboards and reporting. Analyzes funnel performance, conversion rates, quotas, commissions, and sales activity to improve productivity. Partners with leadership and cross-functional teams on process adoption, training, workflow design, and infrastructure improvements. Requires Salesforce administration experience, advanced Excel skills, analytical ability, and five years of relevant sales operations or sales management experience.

Generates top-of-funnel pipeline through outbound prospecting, cold calling, email campaigns, lead follow-up, appointment setting, and CRM management. The representative tracks sales activity and quotas, communicates persuasively with prospects, overcomes objections, and collaborates with sales and marketing. The role requires at least two years of SaaS-related sales and lead-generation experience, strong communication, organization, and multitasking skills. Travel is under 10%, and compensation includes a $55,000 base salary plus monthly incentives.

The Senior ISV Business Development Executive will recruit ISV partners, manage inquiries, and lead negotiations to create profitable relationships.

Own end-to-end demand generation: plan and run multi-channel campaigns (paid, organic, email, webinars, ABM), build lead nurturing and scoring, align with sales for MQL-to-SDR handoffs, manage budgets, report on funnel and attribution, and optimize pipeline contribution.

Lead design, implementation, and delivery of software via CI/CD; maintain and optimize applications; drive architecture, code reviews, testing, security, and PCI DSS compliance; mentor engineers and lead scrum team activities.

Own and operate PayTrace's multi-platform database environment: provision, configure, patch, monitor, tune, and recover databases. Lead modernization from MS SQL to AWS RDS, support HA/DR and multi-region active-active, automate administration and data pipelines to Snowflake, assist developers with query tuning, and provide technical guidance and documentation. Be available for production incident response.