Project Manager

So, what’s the role all about?

 The Project Manager will be part of NICE’s Customer Engagement Analytics (CEA) Services organization, responsible for leading and managing complex customer facing and internal projects through the entire project lifecycle. CEA’s project delivery methodology emphasizes the customer experience and satisfaction while focusing on high quality and timely delivery. This role demands effective communication with customers and internal stakeholders across multiple concurrent projects. Project Managers must be highly organized, articulate, detail-orientated, and able to lead effectively.

How will you make an impact?

• Lead and manage multiple complex customer facing software delivery projects from initiation through closure.
• Take full ownership and accountability for project planning, resource management, scope and budget management to deliver profitable projects on time.
• Manage project scope, schedule, risks and issues to ensure smooth delivery of projects.
• Provide effective, accurate and timely communications to all stakeholders with an emphasis on customer satisfaction - Act as the primary point of contact for customers and partners.
• Provide regular updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
• Measure the quality and efficiency of each delivery - Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project delivery/management processes and tools.
• Analyze and troubleshoot technical product and client-specific issues.

Have you got what it takes?

• 2-6 years of experience managing complex cross-functional projects using established project management disciplines and methodologies.
• Must have customer-management experience with focus on stakeholder management across a variety of organizational levels.
• Ability to build and forge strong relationships with customer team members while understanding their business objectives and acting in a consultative role.
• Experience managing multiple concurrent projects of varied complexity utilizing cross-functional teams in multiple locations.
• Presentation skills – Able to prepare and present projects in a comprehensive way (status, open issues, risks, delay, defects reporting) to a variety of stakeholders.
• Self-sufficient – capable of driving customers and internal resources through risks, issues, challenges and delays with minimal escalations.
• PMP certification
• CSM certification
• A bachelor’s degree or greater from an accredited university
• Knowledge of call center and telephony infrastructure and/or software
• Experience managing telecom integrations projects
• Creative problem solving ability and comfort with ambiguity

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5645
Reporting into: Manager, Client Services
Role Type: Individual Contributor