Project Manager

Capio Group is looking for an experienced Project Manager!
Full-time employee - Remote
Salary: $120,000 - $135,000

About Us:

Since 2010, we have been working with some of the largest government agencies in California, helping them to solve their greatest challenges. We are a small firm dedicated to big ideas and enjoy the rewards that come from hard work and commitment to our client base. We offer the salary and benefits of the bigger companies with the added bonus of a flexible workplace and a great work-life balance.
Scope of Work:
Capio Group is looking for an experienced Project Manager to work as part of a team to provide maintenance and operational support for the client’s multiple Salesforce Orgs. The team will be responsible for implementing system enhancements, developing new applications, and managing all phases of the Software Development Lifecycle for client’s orgs and their associated applications, including their integrations with other systems or applications.
As part of the team, the Project Manager will be responsible for tasks including but not limited to:
1. Maintenance and Operations

• Provide ongoing maintenance and operational support for all listed applications.
• Resolve production issues and bugs efficiently.
• Support enhancements and new feature development as needed.
• Manage data imports and outgoing registration emails to claimants where applicable.

2. Software Development Lifecycle (SDLC)

• Manage all phases of the SDLC for existing applications, including requirements gathering, design, development, unit testing, test planning, test preparation, and execution.
• Develop new applications as business needs arise, following the same SDLC phases.
• Provide comprehensive testing services including planning, strategy, entry and acceptance criteria, test data preparation, environment support, and UAT test scenarios and scripts.

3. Release Planning and Execution

• Perform release planning and execute code deployment activities across all environments (development, test, pre-production, and production) in coordination with Client stakeholders.
• Utilize Client tools for project planning, software development, release management, configuration management, and document testing activities, including defect tracking and resolution.

4. Agile Methodology and Enhancements

• Release enhancements, changes, and improvements, or address technical debt at least once a month using Agile methodology.
• Provide necessary artifacts and reflect these activities in monthly reports.

5. Reporting and Documentation

• Support ad-hoc reporting requests at both the Salesforce Org level and application level.
• Create and update system documentation including the System Design Documentation, System Security Plan (SSP), System Architecture Document (SAD), Information Systems Recovery Plan (ISRP), and Technical Support Protocol (TSP) for all applications.

6. Code Analysis and Security

• Support periodic code analysis with Veracode for all applications and immediately detect flaws to conform to Client policies.
• Support integration with Elastic for operational visualizations, usage trends, business insights, alert creation, and log availability for troubleshooting.

7. Testing and Issue Resolution

• Support various testing types including system testing, integration testing, heuristics testing, Application Security Assessment (ASA), User Acceptance Testing (UAT), Usability Experience (UX), and Customer Experience (CX).
• Investigate and resolve production issues, providing solutions as necessary.

8. Development and Support

• Gather requirements, design, develop, unit test, plan, prepare, and execute corrective, adaptive, perfective, and enhancement changes.
• Provide test planning, testing strategy, entry and acceptance criteria, test data preparation, environment support, test reports, test scenarios, and scripts for UAT.

9. User Management

• Support provisioning and de-provisioning of users based on customer requests.
• Salesforce Upgrades and Legislative Changes.
• Prepare, plan, facilitate, and update applications as necessary, including regression testing and support for periodic Salesforce upgrades.
• Analyze and implement necessary changes in response to legislative updates within contract constraints.

10. API Integration and Resource Management

• Support enhancements to API integrations between applications and other Client systems.
• Develop new APIs as needed based on evolving business requirements and integration needs.

11. Documentation and Deliverables

• Provide all document deliverables in electronic form using Microsoft Office tools, as appropriate.
• Submit deliverables established by the Work Authorization process along with the related Work Authorization.

12. Knowledge Transfer Documentation 

• Develop and maintain comprehensive documentation, including user guides, training materials, and system operation manuals. Ensure this documentation is regularly updated and accessible to Client’s staff, and provide training on how to use and update these resources.

13. On-Demand Support

• Offer on-demand support and training resources, such as recorded webinars, FAQs, and troubleshooting guides, to assist Client’s staff with ongoing questions or issues they may encounter.

14. Knowledge Sharing Sessions

• Organize knowledge-sharing sessions where vendor experts and Client’s staff can discuss challenges, share insights, and collaborate on solutions related to system use and development.

15. Feedback Mechanism

• Implement a feedback mechanism to collect input from Client’s staff on training effectiveness and areas for improvement. Use this feedback to refine training programs and ensure they meet staff needs effectively.

Mandatory Experience:

1. Must have a minimum five (5) years of broad, extensive and increasingly responsible Project Manager experience applying project management principles, methods, techniques, and tools. At least three (3) years of that experience must have been in a lead capacity.
2. Must have a minimum three (3) years of experience in transition support including providing leadership in the transition of work from the Contractor to State Government staff.
3. Must have a minimum Two (2) years of experience in each of the following:
   a. Schedule management and Microsoft (MS) Project
   b. Risk management
   c. Business process review and gap analysis
   d. Consulting experience, as a PM, for a project with a contract total of at least $5M.
4. Must have a minimum two (2) years of experience project managing at-least one Salesforce project with a contract value of at least $5M.
5. Must possess a current and valid Project Management Professional (PMP) certification issued by the Project Management Institute (PMI) or Certified ScrumMaster (CSM) certification issued by Scrum Alliance or Scaled Agile Framework certification (SAFe) by SAFe Enterprise. A copy of the certificate must be provided upon request.
6. Must possess a Bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request.
7. Must be able to provide at least two (2) current references from previous engagements with other companies or government entities of similar size, scope, and type of service.

Desirable Experience:

1. Must have a minimum seven (7) years of broad, extensive and increasingly responsible Project Manager project experience applying project management principles, methods, techniques, and tools. At least five (5) years of that experience must have been in a lead capacity.
2. Must have a minimum five (5) years of experience in transition support including providing leadership in the transition of work from the Contractor to State Government staff.
3. Must have a minimum four (4) years of experience in each of the following:
   a. Schedule management and Microsoft (MS) Project
   b. Risk management
   c. Business process review and gap analysis
   d. Consulting experience, as a PM, for a project with a contract total of at least $5M
4. Must have a minimum four (4) years of experience project managing at-least one Salesforce project with a contract value of at least $5M.
5. Must have a minimum four (4) years with a valid PMP certification issued by the PMI or Certified ScrumMaster (CSM) certification issued by Scrum Alliance or Scaled Agile Framework certification (SAFe) by SAFe Enterprise. 
6. Must possess a Master’s degree in an IT field. A copy of the degree must be provided upon request.
7. Must have a minimum one (1) year of state UI or SDI Salesforce implementations.

Equal Opportunity Employer:
 

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.