Creative Operations Manager

At Flow, we’re redefining hospitality by blending design, community, and sustainability into every experience we create. We believe in crafting spaces that invite authentic connections, whether someone stays with us for two nights, two weeks, or two years. Our work spans real estate, property management, hospitality, food & beverage, and even our own publication, Flow Trip. We're not just about places to stay — we're about creating a sense of belonging, fostering innovation, and empowering those who share our vision for a more connected world.

About the Role

We are looking for an experienced Miami-based Creative Operations Manager who will track, manage, and lead a variety of projects for our creative studio team. A super organized human who excels at setting and managing vendor and team expectations, developing a detailed project plan, defining the scope of the project, understanding project risks, and assigning team members to specific tasks. The role requires the ability to work across a wide array of jobs, such as merchandise management, photo shoot coordination, in-building project needs, and managing and developing marketing materials.

Responsibilities

• Support the team through day-to-day management, implementation, and oversight of internal projects with a creative problem mindset.
• Work directly with Flow teams, vendors, and sponsors to create and execute on timelines and produce deliverables across photo shoots, merchandise, magazine, events, digital, building needs, and anything else we come up with together.
• Monitor and track department performance against goals and objectives to ensure that expectations are met and exceeded.
• Assist with creation and beautification of internal and external presentations.
• Alongside directors, develop and manage short- and long-term operational budgets, and advise when additional budget staffing, or assistance is needed.
• Ensure team members across the organization are aligned and informed of expectations, dates, budgets, and other metrics toward smooth execution of initiatives.
• Work with merchandise production companies and vendors to bring to life a fun and unique product line for Flow and our magazine (e.g., tees, hoodies, workout gear, candles, drinkware) from concept to design to fulfillment to inventory management.
• Demonstrate dedication to building and growing a strong and sustainable team environment.

Qualifications

• 4+ years of related experience working in a creative field.
• Highly organized with excellent communication skills, both verbal and written.
• Strong understanding and skills in timeline creation and management, client communication, and digital, print, event, and experiential project management.
• Knowledgeable and experienced in project management tools (e.g., Slack, Monday.com, spreadsheets – others you’ll teach us about!).
• Ability to travel as needed.
• Proficient in Keynote or Google Slides, bonus if able to do basic work in Adobe Creative Suite.