Overview & Responsibilities
Job responsibilities are to handle all the commercial, contractual and administration aspects of various types of both Elliott and non-Elliott projects, such as but not limited to:
Performs work in line with company guidelines as described in the quality and HSE management systems
Review project inquiries and take necessary coordination with Sales, Field Service and other departments concerned
Conduct a site survey as required for technical and commercial proposal
Prepares and issues technical proposals including work scope, project plan and manpower plan for Field Service projects
Prepare and collect cost data of projects’ man-hours, material and equipment necessary for project implementation so that Sales team can make a commercial proposal
Technically support Sales and Sales representatives in presenting proposal to Customers
Take an active role in conducting necessary meeting including site surveys with customers while projects are being implemented
Prepare necessary risk assessments and rigging studies for the projects
Conducts internal order coordination meetings with all stakeholders
Mobilizes labor and material resources for Field Service projects, including supervising, coordination and scheduling of subcontractors for both major and minor Projects
Initiates project order entry and issue corresponding purchase orders both internal and external
Track extras (working time, material, etc)
Performs internal project management
Takes an active role in ensuring all work is performed in a safe manner to prevent injury to personnel and equipment including preparation and conducting of toolbox talks
Performs planning, technical detailing and work method statement for all projects in order to establish the work requirements to be performed
Brief team upon commencement of projects on commercial and technical detail
Manage projects within planned man-hours and financial budgets
Initiates order amendment request
Makes courtesy calls to check inventories, promote parts sales, inspect new shipments and sell service in conjunction with service sales engineer
Keeps Field Service Manager promptly and thoroughly informed on all work performed, quality, performance and equipment problems and customers reaction to equipment
Responsible for contributing new ideas to improve product design and appearance, enhance company service and eliminate troubles
Provides assistance on rotating equipment training programs
Provides support to all department activities as directed by Field Service Operations management
Plans and conducts investigation of complex rotating equipment troubles and takes corrective action
Resolve Company’s liability in failure claims or checks validity of customer’s claims
Initiates action to prevent the occurrence of any nonconformity relating to the product, process, and the quality system
Perform advance planning to avoid delays and reduce profits. Define problems expeditiously and make critical decisions, involving upper management, as necessary
Performs work in line with ISO 9001 Quality System
Establishes quality and documentation requirements for projects
Debriefs team upon completion of assignment, establishes internal lessons learned and initiates any action or continuous improvement items, including implementing and communication of improvements learned
Direct the execution of invoicing on progress payment orders by monitoring order progress against contractual milestones
Assist in the collection of monies owed when necessary
Attend project close out or lessons learned meeting with customer
Performing self assessment of all assignments to establish improvements relating to the product, process or quality system
Keeps Aftermarket Sales personnel promptly and thoroughly informed on all immediate and future sales potential
Promotes customer good will through effective communication and cooperation with customer's personnel
Warranty handling and maintaining log
Makes required service reports promptly and completely noting particular instances with dates and names of persons connected with these events
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What We Do
For more than 100 years, the world has turned to Elliott for the design, manufacture and service of critical turbomachinery. Our primary products are centrifugal and axial compressors, steam turbines, power recovery expanders, and lubrication and other auxiliary systems for rotating equipment. Elliott products and services are used throughout the world in the oil and gas, refining and petrochemical industries, as well as in other process and power applications. We have earned a reputation for quality, efficiency and reliability in our products and our people.
Our primary manufacturing facilities are located in Jeannette, Pennsylvania (USA) and in Sodegaura, Chiba (Japan), and we maintain a global network of 29 sales offices and service centers, for regional access and local response. Elliott is a wholly owned subsidiary of Ebara Corporation headquartered in Tokyo, Japan
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