The Role
Manage multiple complex enterprise IT programs and projects, particularly call center implementation and maintenance initiatives. Responsibilities include defining scope, schedules, resources, costs, risks, and changes; coordinating technical teams; tracking project performance; preparing executive status reports; and ensuring delivery within scope, budget, and schedule. The role follows PMI-based SUITE and CMMI methodologies and uses Clarity and Azure DevOps for project portfolio management.
Summary Generated by Built In
Short Description:
Experienced Project Manager for managing multiple complex IT Enterprise Projects with strong
communication skills to work at all levels of organization. Follows project management industry
practices based on PMI.
Job Description:
This position is for an experienced Program/ Project Manager to lead multiple Information Technology
(IT) programs and projects supporting DTMB – Center for Shared Solutions (CSS) organization.
Projects/programs are primarily complex enterprise initiatives related to IT implementation and
maintenance of Call Center solutions. Program/Project manager’s role and responsibility includes, but is
not limited to:
• Provide Enterprise program/project management for project activities to ensure that the
program/project is completed on time, within budget and within scope.
• Thorough understanding of IT Infrastructure Technology and a good understanding of industry
standard processes related to I T Infrastructure.
• Define program/project scope, duration, resources and cost, as well as the best course of
action/approach to attain the project objectives.
• Provide project management for project scheduling, tracking, issue management, risk
management, change management, and status reporting.
• Follow the State Unified Information Technology Environment (SUITE) Project Management
Methodology (PMM) and System Engineering Methodology (SEM), based on Industry standard
PMI framework and SEI’s CMMI framework.
• Utilize the State’s Project Portfolio Management (PPM) tool (Clarity and Azure DevOps) on all
projects.
• Plans and coordinates work with teams. Designs and implements project plans. Generally, work
with other IT managers and IT technical teams. Relies on experience and judgment to plan and
accomplish goals.
• Relies on experience and judgment to plan and accomplish goals. A significant degree of
creativity and latitude is required. Works under limited supervision with considerable latitude
for the use of initiative and independent judgment
• Self-directed and independent. Responsible for the coordination and completion of projects.
Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and
summarizes progress of project. Prepares reports for upper management regarding status of
project.
• Creates a structure and organization for the management of a complex environment with
emphasis on quality, productivity, and consistency. Directs corrective actions in any area where
performance falls below objectives.
Skills:
ITIL Certification preferred
PMP Certification preferred
Project management experience with Enterprise IT Initiatives 5 years
State of Michigan SUITE or equivalent Project Management Methodology based on PMI 5 years
Project and Portfolio management System e.g. Clarity, Microsoft Project 5 years
Agile experience 3 years
Strong Leadership and communication skills 10 years - Required
kills:
ITIL Certification preferred
PMP Certification preferred
Project management experience with Enterprise IT Initiatives 5 years
State of Michigan SUITE or equivalent Project Management Methodology based on PMI 5 years
Project and Portfolio management System e.g. Clarity, Microsoft Project 5 years
Agile experience 3 years
Strong Leadership and communication skills 10 years - Required
Requirements
Top Skills & Years of Experience:
- 5+ years of Project management experience with Enterprise IT Initiatives
- 5+ years of State of Michigan SUITE or equivalent Project Management Methodology based on PMI
- 5+ years of Project and Portfolio management System e.g. Clarity, Microsoft Project
- 3+ years of Agile experience
- 10+ years of Strong Leadership and communication skills
- ITIL Certification preferred
- PMP Certification preferred
- Clear and concise written and verbal communication is crucial to success and productivity in this role
Short Description:
Experienced Project Manager for managing multiple complex IT Enterprise Projects with strong communication skills to work at all levels of organization. Follows project management industry practices based on PMI.
Job Description:
This position is for an experienced Program/ Project Manager to lead multiple Information Technology (IT) programs and projects supporting DTMB – Center for Shared Solutions (CSS) organization. Projects/programs are primarily complex enterprise initiatives related to IT implementation and maintenance of Call Center solutions. Program/Project manager’s role and responsibility includes, but is not limited to:
• Provide Enterprise program/project management for project activities to ensure that the program/project is completed on time, within budget and within scope.
• Thorough understanding of IT Infrastructure Technology and a good understanding of industry standard processes related to I T Infrastructure.
• Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
• Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting.
• Follow the State Unified Information Technology Environment (SUITE) Project Management Methodology (PMM) and System Engineering Methodology (SEM), based on Industry standard PMI framework and SEI’s CMMI framework.
• Utilize the State’s Project Portfolio Management (PPM) tool (Clarity and Azure DevOps) on all projects.
• Plans and coordinates work with teams. Designs and implements project plans. Generally, work with other IT managers and IT technical teams. Relies on experience and judgment to plan and accomplish goals.
• Relies on experience and judgment to plan and accomplish goals. A significant degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment
• Self-directed and independent. Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project.
• Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency. Directs corrective actions in any area where performance falls below objectives.
Skills:
ITIL Certification preferred
PMP Certification preferred
Project management experience with Enterprise IT Initiatives 5 years
State of Michigan SUITE or equivalent Project Management Methodology based on PMI 5 years
Project and Portfolio management System e.g. Clarity, Microsoft Project 5 years
Agile experience 3 years
Strong Leadership and communication skills 10 years - Required
Skills Required
- 5+ years of project management experience with enterprise IT initiatives
- 5+ years using State of Michigan SUITE or an equivalent PMI-based project management methodology
- 5+ years using project and portfolio management systems such as Clarity or Microsoft Project
- 3+ years of Agile experience
- 10+ years of strong leadership and communication skills
- Clear and concise written and verbal communication
- ITIL certification
- PMP certification
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
