The Role
Leads customer implementation projects from planning through completion and handover to Service. Manages schedules, budgets, forecasts, risks, resources, documentation, site readiness, installations, and financial performance. Serves as the primary customer contact while coordinating internal teams, distributors, architects, engineers, construction partners, and external suppliers. The role also supports tenders, proposals, revenue recognition, process improvement, compliance, and stakeholder communications, with travel to domestic and international customer sites required up to 60%.
Summary Generated by Built In
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You will act as the primary point of contact for customers throughout the project lifecycle, ensuring projects are delivered on time, within budget and to the required quality standards. The role requires strong project leadership, stakeholder management and cross-functional collaboration, working closely with customers, distributors and internal teams.Responsibilities• Lead and manage customer implementation projects from planning through successful completion and handover to Service.
• Act as the primary point of contact for customers, building strong relationships and ensuring a high level of customer satisfaction.
• Develop and maintain project plans, timelines, budgets, forecasts and resource requirements.
• Monitor project progress, identify risks and issues, and drive timely resolution and corrective actions.
• Coordinate internal teams, distributors and external partners to ensure successful project delivery.
• Provide structure, guidance and support to distributors throughout the implementation process.
• Coordinate project resources, shipments and installations in line with project milestones and financial targets.
• Work closely with Sales, Order Administration, Order Fulfilment, Installation, Applications and other relevant teams to ensure seamless project execution.
• Coordinate with customers, architects, engineers and construction partners to ensure site requirements and equipment specifications are correctly understood and delivered.
• Conduct site readiness assessments and onsite inspections where required.
• Review and coordinate site-specific drawings and ensure alignment with project requirements.
• Maintain accurate project documentation, records and project data within relevant systems, including ERP and CLM.
• Monitor project financial performance, including revenue forecasts, budget adherence and variance analysis, and take appropriate action where required.
• Support revenue recognition activities related to construction works where applicable.
• Communicate project status, risks, milestones and key issues clearly to all relevant stakeholders.
• Identify opportunities to improve project management processes, documentation, efficiency and customer experience.
• Support tenders, proposals, sales activities and customer queries as required.
• Develop and maintain project-related documentation, including checklists, technical references and implementation materials.
• Share project management knowledge, best practices and lessons learned with other Project Managers.
• Ensure all project activities are conducted in accordance with applicable company policies, local laws and regulations.
• Ensure company assets and equipment used during projects are appropriately maintained and serviced.Authorities• Own day-to-day project decisions, priorities and resource coordination within the agreed project scope, timeline and budget.
• Direct and coordinate internal teams, distributors and external partners to ensure successful project delivery and timely resolution of issues.
• Escalate significant project risks, financial deviations, scope changes and customer issues, and recommend appropriate corrective actions to relevant stakeholders.Relevant Knowledge, skills and competencies• Proven experience in Project Management, ideally within a high-tech, construction, software, capital equipment or medical equipment environment.
• Experience managing complex customer implementations and multiple projects simultaneously.
• Bachelor’s degree or equivalent professional experience.
• Strong customer-facing and stakeholder management skills.
• Excellent written and verbal communication skills in English.
• Strong organizational skills, attention to detail and the ability to manage competing priorities.
• Demonstrated leadership skills and the ability to influence and drive outcomes without direct authority.
• Confident and assertive approach to managing customer expectations and project requirements.
• Ability to read and interpret architectural and technical drawings.
• Basic knowledge of AutoCAD for reviewing and interpreting drawings.
• Basic understanding of radiation protection regulations is an advantage.
• Strong problem-solving skills, initiative and the ability to leverage available resources effectively.
• Proficiency in Microsoft Office and project management tools, including Excel and MS Project.
• Experience with Elekta products is an advantage.
• Arabic language skills are an advantage.
• Willingness and ability to travel up to 60%, including domestic and international travel to customer sites and company locations.
Please click here to apply through our internal career site Find Jobs - Elekta.
We don’t just build technology. We build hope for everyone dealing with Cancer.Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.
You will act as the primary point of contact for customers throughout the project lifecycle, ensuring projects are delivered on time, within budget and to the required quality standards. The role requires strong project leadership, stakeholder management and cross-functional collaboration, working closely with customers, distributors and internal teams.Responsibilities• Lead and manage customer implementation projects from planning through successful completion and handover to Service.
• Act as the primary point of contact for customers, building strong relationships and ensuring a high level of customer satisfaction.
• Develop and maintain project plans, timelines, budgets, forecasts and resource requirements.
• Monitor project progress, identify risks and issues, and drive timely resolution and corrective actions.
• Coordinate internal teams, distributors and external partners to ensure successful project delivery.
• Provide structure, guidance and support to distributors throughout the implementation process.
• Coordinate project resources, shipments and installations in line with project milestones and financial targets.
• Work closely with Sales, Order Administration, Order Fulfilment, Installation, Applications and other relevant teams to ensure seamless project execution.
• Coordinate with customers, architects, engineers and construction partners to ensure site requirements and equipment specifications are correctly understood and delivered.
• Conduct site readiness assessments and onsite inspections where required.
• Review and coordinate site-specific drawings and ensure alignment with project requirements.
• Maintain accurate project documentation, records and project data within relevant systems, including ERP and CLM.
• Monitor project financial performance, including revenue forecasts, budget adherence and variance analysis, and take appropriate action where required.
• Support revenue recognition activities related to construction works where applicable.
• Communicate project status, risks, milestones and key issues clearly to all relevant stakeholders.
• Identify opportunities to improve project management processes, documentation, efficiency and customer experience.
• Support tenders, proposals, sales activities and customer queries as required.
• Develop and maintain project-related documentation, including checklists, technical references and implementation materials.
• Share project management knowledge, best practices and lessons learned with other Project Managers.
• Ensure all project activities are conducted in accordance with applicable company policies, local laws and regulations.
• Ensure company assets and equipment used during projects are appropriately maintained and serviced.Authorities• Own day-to-day project decisions, priorities and resource coordination within the agreed project scope, timeline and budget.
• Direct and coordinate internal teams, distributors and external partners to ensure successful project delivery and timely resolution of issues.
• Escalate significant project risks, financial deviations, scope changes and customer issues, and recommend appropriate corrective actions to relevant stakeholders.Relevant Knowledge, skills and competencies• Proven experience in Project Management, ideally within a high-tech, construction, software, capital equipment or medical equipment environment.
• Experience managing complex customer implementations and multiple projects simultaneously.
• Bachelor’s degree or equivalent professional experience.
• Strong customer-facing and stakeholder management skills.
• Excellent written and verbal communication skills in English.
• Strong organizational skills, attention to detail and the ability to manage competing priorities.
• Demonstrated leadership skills and the ability to influence and drive outcomes without direct authority.
• Confident and assertive approach to managing customer expectations and project requirements.
• Ability to read and interpret architectural and technical drawings.
• Basic knowledge of AutoCAD for reviewing and interpreting drawings.
• Basic understanding of radiation protection regulations is an advantage.
• Strong problem-solving skills, initiative and the ability to leverage available resources effectively.
• Proficiency in Microsoft Office and project management tools, including Excel and MS Project.
• Experience with Elekta products is an advantage.
• Arabic language skills are an advantage.
• Willingness and ability to travel up to 60%, including domestic and international travel to customer sites and company locations.
Skills Required
- Proven project management experience
- Experience managing complex customer implementations and multiple projects simultaneously
- Bachelor’s degree or equivalent professional experience
- Strong customer-facing and stakeholder management skills
- Excellent written and verbal communication skills in English
- Strong organizational skills and attention to detail
- Leadership skills and ability to influence without direct authority
- Ability to manage customer expectations and project requirements
- Ability to read and interpret architectural and technical drawings
- Proficiency in Microsoft Office, Excel, and project management tools including MS Project
- Strong problem-solving skills and initiative
- Basic knowledge of AutoCAD for reviewing and interpreting drawings
- Willingness and ability to travel up to 60%, including domestic and international travel
- Experience in a high-tech, construction, software, capital equipment, or medical equipment environment
- Basic understanding of radiation protection regulations
- Experience with Elekta products
- Arabic language skills
Elekta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.
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Retirement Support — A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
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Leave & Time Off Breadth — PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
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Healthcare Strength — Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.
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The Company
What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
