The Role
Lead end-to-end delivery of a central CRM transformation using Microsoft Dynamics. Responsibilities include assessing systems and data flows, defining the CRM roadmap, translating business requirements into technical solutions, managing integrations and vendors, overseeing data migration and governance, designing automation, and managing timelines, risks, testing, stakeholder engagement, and UAT.
Summary Generated by Built In
Job Responsibilities
- Lead end-to-end delivery of the central CRM platform initiative, from current-state assessment to implementation and optimisation
- Review existing systems, platforms, and data flows to identify gaps, redundancies, and integration opportunities
- Define and drive the CRM roadmap, ensuring standardised data structures, workflows, and scalable architecture
- Translate business requirements into functional and technical solutions within Microsoft Dynamics
- Oversee system integration, working with Group IT and vendors to connect CRM with enterprise platforms
- Drive data migration, cleansing, and governance to ensure high-quality, analytics-ready lifecycle data
- Lead automation and workflow design to improve efficiency and enhance customer journey management
- Manage project delivery (timeline, risks, testing, and stakeholder engagement), including hands-on involvement in solutioning and UAT
Job Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business or related field
- Minimum 5 to 8 years of experience in project management, preferably in CRM transformation or system implementation projects
- Strong hands-on experience with Microsoft Dynamics CRM, in configurations, workflows, integrations and testing
- Strong understanding of data architecture, data governance, and lifecycle management in CRM environments
- Experience in system integration (APIs, middleware, or similar) and working with technical teams/vendors
- Strong problem-solving and solutioning skills, with the ability to bridge business and technical requirements
- Familiarity with automation tools, reporting dashboards (e.g., Power BI), and analytics-driven decision frameworks is a plus
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field
- 5 to 8 years of experience in project management, preferably in CRM transformation or system implementation projects
- Hands-on experience with Microsoft Dynamics CRM configurations, workflows, integrations, and testing
- Understanding of data architecture, data governance, and lifecycle management in CRM environments
- Experience with system integration, including APIs, middleware, or similar technologies
- Experience working with technical teams and vendors
- Strong problem-solving and solutioning skills, including bridging business and technical requirements
- Familiarity with automation tools, reporting dashboards such as Power BI, and analytics-driven decision frameworks
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment
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The Company
What We Do
Hyperion Group is a vertically integrated investor, developer, and operator of residential and mixed-use real estate with a focus on South Florida and New York. The firm utilizes its extensive financial, legal, and development expertise to identify unique opportunities, managing a portfolio of high-end residential units and mixed-use properties to deliver significant value to its investors and stakeholders.
