Contract Project Manager - 6 months

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Key Responsibilities

Migration Planning & Execution

• Develop and maintain the overall migration plan, timeline and key milestones.

• Coordinate activities across technical, operational, customer, commercial and partner workstreams.

• Coordinate migration activities across front-end, back-end, applications, data and system integrations.

• Manage cross-workstream dependencies, risks, issues and critical milestones.

• Coordinate migration testing, cutover, execution and post-migration stabilisation.

• Track progress and proactively identify potential delays or issues.

• Maintain project governance, including RAID logs, actions, decisions and status reporting.

• Facilitate project meetings and ensure actions and decisions are followed through.

• Escalate key risks, issues and decisions to senior stakeholders.

Stakeholder Management

• Act as the central coordination point across internal teams and external partners.

• Work closely with technical/engineering teams as well as business and operational stakeholders.

• Coordinate with third-party vendors, technology partners and other external parties where required.

• Drive alignment across multiple teams and ensure clear communication of key activities, dependencies and decisions.
   

Post-Migration Stabilisation

• Coordinate post-migration activities and issue resolution.

• Track outstanding issues through to closure.

• Consolidate migration outcomes and provide final status reporting.

• Capture lessons learned and follow-up actions.

Key Competencies

• Strong project and programme management capability.

• Proven experience managing large-scale migration projects.

• Experience coordinating front-end and back-end migration activities.

• Good understanding of technology, systems and application dependencies.

• Ability to work effectively with technical and non-technical stakeholders.

• Strong stakeholder management, communication and problem-solving skills.

• Highly organised with strong attention to detail and follow-through.

• Comfortable managing multiple workstreams in a time-critical environment

Required Qualifications & Experience

• 5+ years of project or programme management experience.

• Proven experience managing complex, multi-workstream projects.

• Demonstrated experience in large-scale migration, transformation or system implementation projects

• Experience involving customer, product, application, platform, data or system migration.

• Experience working closely with technical/engineering teams.

• Strong experience managing project timelines, dependencies, risks, issues and stakeholders.

• Excellent written and verbal communication skills.

• Candidates who are available to start immediately or at short notice will have an advantage.

Relevant experience may include, but is not limited to:

• Banking projects involving credit card, customer, rewards or loyalty programme migrations.

• Large-scale customer or product migration programmes

• E-commerce or digital platform migrations.

• Technology or application migration projects.

• Customer account or platform consolidation projects.

• Transformation programmes involving significant changes to customer-facing and back-end systems.

• Experience from telecommunications, banking, financial services, e-commerce, digital platforms or other large-scale consumer businesses would be relevant.

Preferred Qualifications

• Experience managing migration programmes involving multiple migration phases or tranches.

• Experience coordinating front-end, back-end, API, database or system integration activities.

• Strong technical understanding or previous hands-on technical experience.

• Experience working with engineering, architecture, infrastructure, data or application teams.

• Experience in telecommunications, subscriber migration or network migration is an advantage, but not essential.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.