About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Position Summary
Project Managers are responsible for managing a range of business and technology projects of moderate complexity. They support the delivery of solutions by coordinating project scope, timelines, and resources using both traditional and Agile methodologies. Project Managers work closely with cross-functional teams to ensure clear communication, timely execution, and alignment with business goals.
This role will manage a variety of projects, including initiatives that span both business operations and technical implementations. The ideal candidate is comfortable managing projects independently and contributing to Agile practices in a collaborative environment.
Essential Duties and Responsibilities
Duties include the following. Other responsibilities may be assigned.
Spend approximately 60% of time managing projects through various phases of software development (Discovery → Delivery), 20% gathering requirements for smaller-scale efforts, and 20% on reporting, metrics, and resource coordination.
Manage project delivery within defined scope, timeline, and budget.
Coordinate multiple projects or workstreams simultaneously.
Identify and escalate risks and issues, and support mitigation planning.
Provide regular project updates to stakeholders and team members.
Follow established project management processes and maintain documentation.
Support project delivery from initiation through implementation and closure.
Track resource needs and assist with utilization planning.
Communicate budget and task status clearly across teams.
Align project deliverables with business objectives and report progress accordingly.
Coordinate final delivery activities including UAT, implementation, and sign-off.
Collaborate with internal teams and vendors to identify solutions.
Maintain project documentation and assets.
Work with product and business teams to define requirements and estimate effort.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3–5 years of experience as a project manager or in a similar role managing project scope, timelines, and delivery.
1–2 years of experience working with Agile teams using tools like Jira or Azure DevOps (ADO), including participation in scrum ceremonies.
Familiarity with task planning, dependencies, and resource coordination.
Understanding of Agile methodologies such as Scrum and Kanban.
General knowledge of technology and business operations.
Strong problem-solving skills and ability to support technology-driven solutions.
Excellent written and verbal communication skills.
Ability to work effectively with cross-functional teams and stakeholders.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and meet deadlines.
Customer-service orientation and team collaboration mindset.
Experience in financial services or loan servicing is a plus.
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Additional Notes
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- 3-5 years experience as a project manager or similar role
- 1-2 years experience working with Agile teams using tools like Jira or Azure DevOps (ADO)
- Participation in scrum ceremonies and familiarity with Agile workflows
- Understanding of Scrum and Kanban methodologies
- Familiarity with task planning, dependencies, and resource coordination
- General knowledge of technology and business operations
- Strong problem-solving skills and ability to support technology-driven solutions
- Excellent written and verbal communication skills
- Ability to work effectively with cross-functional teams and stakeholders
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Customer-service orientation and team collaboration mindset
- Experience in financial services or loan servicing
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
