Project Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “Project Manager” role with TaskUs:
What does a TaskUs Project Manager really do?  Think of yourself as an Architect for TaskUs and TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the world’s most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute strategies to roll out the next project squarely aimed at turning the industry on its head. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. You put the “CAN” in “that CAN’T be done”.
As a Project Manager, you will:

• Be partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. 

• Care deeply about the overall business and look for ways to add value. 

• Like being part of a team that delivers excellence.  

• Be entrepreneurial and resourceful. 

• Be passionate about making the world a better place. 

• Like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

• Own the project process from start to finish, striving to provide an amazing experience for each and every team member and client you work with.

• Held accountable for the overall success or failure of the project. You will be given broad/high-level dreams and targets and will need to research, research, and research a bit more as you work with your project team on potential solutions. 

• You will manage stakeholder and project expectations simultaneously for a frictionless project experience.

• You will perform detailed checks and manage sensitive time-frames to ensure accuracy and credibility.

• Handle day-to-day team communication throughout each project. You will coordinate and work closely with internal departments.

• Adapt to the changing priorities and complete deliverables on time with limited supervision in a fast-paced environment.

• Approach all role responsibilities with great confidence, assertiveness and a sense of ownership.

• Be partnering with people, clients, and stakeholders to understand their needs and requirements, and come up with creative approaches to make them successful. To care deeply about the overall business needs and look for ways to add value. To strive in becoming a trusted adviser to customers. To like being part of a team that delivers Implementations excellence.  To be entrepreneurial and resourceful, and passionate about making the world a better place. While being held accountable for your own results, to also balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

• Held accountable for the overall success or failure of the launch, the internal team’s survey response of your performance and the client’s NPS feedback of their overall implementation experience.

• Perform deep dive information gathering sessions and collect client program requirements.

• Validate the workflows and processes of incoming opportunities

• Manage client and project team expectations simultaneously for a frictionless onboarding experience.

• Provide clients with guidance and process improvements throughout the implementation cycle, troubleshooting when process and operational discrepancies aris

• Handle day-to-day client communication throughout each implementation, hosting clients and ensuring that client satisfaction and confidence in TaskUs remains high throughout the implementation.

Requirements:

• Bachelor’s degree or equivalent business project management experience

• BPO experience is a MUST

• 5 years of experience in project management

• 5+ years in operations and/or account management, working directly with clients

• Excellent written and verbal communication skills

• Strong problem-solving skills

• Excellent attention to detail with a commitment to accuracy and quality

• Self-starters willing to support their project teams

• PMP certification is a PLUS

Work Location / Work Schedule / Travel: 

• Remote (Bogota, Cali, or Medellin) 

• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.