Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset.
We’re looking for a Project Manager to help keep day-to-day operations running smoothly while acting as a reliable point of contact for customers, vendors, and internal teams. You’ll facilitate daily stand-ups, translate business needs into well-defined Jira/Linear tickets, coordinate follow-ups with suppliers, and ensure customers receive clear and timely updates throughout the project lifecycle.
Responsabilities:
Run Daily stand-ups
- Prepare meeting agendas and ensure action items, decisions, and owners are documented.
- Follow up on outstanding tasks and help remove blockers.
- Keep the team aligned on priorities and progress.
Manage Jira/Linear tickets
- Create and refine tickets with clear descriptions, acceptance criteria, and dependencies.
- Prioritize and assign work in collaboration with Engineering and Product teams.
- Ensure tickets remain accurate, up to date, and properly tracked through completion.
Customer communication
- Provide regular updates on project progress, timelines, and potential risks.
- Gather customer feedback and translate it into actionable work items.
- Support incident communications with clear and professional messaging.
Vendor and supplier coordination
- Follow up on deliverables, timelines, and service commitments.
- Schedule meetings, document decisions, and track next steps.
- Escalate issues when necessary to ensure timely resolution.
Cross-functional collaboration
- Work closely with Engineering, Product, and Support teams to coordinate activities and resolve blockers.
- Maintain project documentation and help ensure a shared source of truth across stakeholders.
- Identify and escalate project risks or dependencies when appropriate.
Success Metrics (KPIs)
- 90%+ of active tickets updated weekly in Jira/Linear.
- Customer communication cadence consistently maintained throughout active projects.
- Daily stand-ups held on schedule, with clear action items and ownership.
- Vendor deliverables tracked and escalated appropriately to support agreed timelines.
- Project documentation kept accurate and up to date.
Requirements
- 2+ years of experience in Project Management, Project Coordination, IT Operations, or Customer Success within a technology environment.
- Excellent written and verbal communication skills.
- Hands-on experience with Jira, Linear, or a similar project management tool.
- Strong organizational skills and attention to detail.
- Experience working with cross-functional teams, including Engineering, Product, and Customer Support.
- Ability to manage multiple priorities and proactively follow up on actions.
Nice to have
- Experience in a SaaS or Managed Services environment.
- Familiarity with incident management and post-mortem processes.
- Basic technical understanding of APIs, system integrations, and cloud-based environments.
Benefits
- Hybrid work model: 2 days/week in Porto office;
- Supportive and collaborative team environment;
- Opportunity to learn from experienced recruiters and grow within the company;
- Involvement in international projects and clients;
- 12‑month fixed-term contract.
- Salary range: 22k – 30k per year
Skills Required
- 3+ years in IT operations, project coordination, or customer success in a tech environment
- Strong writing skills for clear ticket descriptions and customer communications
- Hands-on experience with Jira/Linear or a similar issue tracker
- Solid stakeholder management across customers, vendors, and engineering
- Organized, detail-oriented, and comfortable driving follow-ups
- Experience in SaaS or managed services
- Familiarity with incident management and post-mortems
- Basic technical literacy to understand APIs, integrations, and environments
What We Do
Alongside | Build Great Products with Great Teams Alongside helps VC-backed start-ups, scale-ups and digital-first enterprises accelerate their roadmaps by assembling elite, time-zone-aligned teams of software engineers, product managers and UX/UI designers, often in under 14 days. Our Porto HQ sits in Europe’s fastest-growing tech hub and taps a vetted global talent pool that lets you ship faster, reduce burn and stay laser-focused on product-market fit. Why high-growth companies choose Alongside • Top 1 % practitioners: rigorously screened full-stack, mobile, blockchain & AI/ML engineers, plus senior designers and product leaders.  • Flexible engagement models: scale a single specialist, an entire squad, or an autonomous build-and-ship pod. • End-to-end ownership: discovery → design → development → launch, with weekly velocity reports and transparent KPIs. • Cost-efficient remote talent: New York, Porto, Pune & Hanoi offices give you round-the-clock progress without Silicon-Valley price tags.  • Proven track record: core Alongside team took Arkive, the world’s first decentralised museum, from idea to funded product. We helped Circuit Security to secure 4.5M in funding and many other startups.
