- Own full project lifecycle: initiation, planning, execution, monitoring, and closure
- Define project scope, goals, deliverables, and success criteria aligned with business objectives
- Develop and maintain detailed project plans, timelines, and communication strategies
- Ensure projects are delivered on time, within scope, and within budget
- Manage financials, including forecasts, SOW tracking, and budget adjustments
- Act as the primary point of contact for clients, internal teams, and leadership
- Manage challenging stakeholders, competing priorities, and evolving requirements
- Drive alignment across multiple stakeholders and ensure clear decision-making
- Facilitate project governance meetings, including stakeholder updates and reviews
- Proactively manage change requests, ensuring proper evaluation, approval, and documentation
- Prevent and control scope creep while balancing client needs and delivery constraints
- Assess the impact of changes on timeline, cost, and resources
- Maintain clarity and transparency on all scope-related decisions
- Identify risks early in the lifecycle—before they materialize
- Anticipate dependencies, blockers, and potential delivery issues “from miles away”
- Develop and maintain risk mitigation and contingency plans
- Maintain centralized risk and issue trackers with clear ownership and timelines
- Escalate risks appropriately and drive timely resolution
- Drive strong coordination across cross-functional teams (engineering, QA, delivery, client teams)
- Track milestones, deliverables, and dependencies across multiple workstreams
- Facilitate agile ceremonies, project checkpoints, and progress reviews
- Ensure all project documentation, reports, and trackers are accurate and up to date
- Lead teams with a servant leadership mindset, focusing on enablement and support
- Remove blockers and empower team members to perform at their best
- Foster a collaborative, accountable, and high-performing team environment
- Influence stakeholders and teams without relying on authority
- Step beyond traditional PM responsibilities when needed (e.g., coordination, facilitation, basic BA support)
- Support delivery gaps to maintain project momentum
- Operate effectively in dynamic, high-pressure environments
- Continuous Improvement & Reporting
- Deliver structured status reporting covering progress, risks, financials, and action items
- Conduct post-project reviews and recommend process improvements
- Contribute to enhancing delivery frameworks and best practices
Requirements
Requirements
- Proven experience managing end-to-end IT or digital projects
- Strong experience in:
- Stakeholder management (including difficult stakeholders)
- Change management and scope control
- Cross-functional project coordination
- Demonstrated ability to:
- Identify and mitigate risks proactively (early-stage focus)
- Deliver in fast-paced, high-pressure environments
- Excellent communication, facilitation, and influencing skills
- Proficiency in project management tools (e.g., MS Project, Jira, PSA tools)
- Background in IT consulting or Salesforce projects
- PMP or equivalent certification
Benefits
- Innovation & Excellence: #OSF Excellence, We aim for the moon, delivering groundbreaking solutions and achieving significant strides in digital transformation.
- Collaboration: We work as #OneTeam, encouraging open communication and collective achievement across the globe.
- Flexibility & Outcomes: #ResultsAnywhere, We focus on delivering the best results, allowing employees to choose their work environment.
- Progress & Evolution: #Drivenbychange, We embrace change, constantly seeking faster, better, and easier ways to guide our clients to success.
- Resilience & Diversity: #OSFStrong, We stand firm through challenges, leveraging our diverse team to solve complex problems and contribute positively to our ecosystem.
Skills Required
- Proven experience managing end-to-end IT or digital projects
- Stakeholder management, including difficult stakeholders
- Change management and scope control
- Cross-functional project coordination
- Identify and mitigate risks proactively (early-stage focus)
- Deliver in fast-paced, high-pressure environments
- Excellent communication, facilitation, and influencing skills
- Proficiency in project management tools (e.g., MS Project, Jira, PSA tools)
- Background in IT consulting or Salesforce projects
- PMP or equivalent certification
What We Do
OSF Digital is a top digital transformation and leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth quickly, and deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors. As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology - Customer 360 and the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce. Our core values—OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong—guide our client, partner, employee, and community engagements, underpinning our commitment to excellence and continuous innovation. Acknowledged for our dedication to our team's well-being and commitment to cultivating an environment where innovative ideas thrive, we're honored to be a Great Place to Work® Certified™ organization in ASEAN and ANZ and listed among Fast Company's The 50 Best Workplaces for Innovators. We’re proud to celebrate our 20th anniversary with a team of over 2200 employees working from anywhere, and operating in various locations worldwide, including Canada, the U.S., the UK, France, Germany, Brazil, Spain, Romania, Turkey, Ukraine, Colombia, Australia, New Zealand, and Japan. Ultimately, OSF Digital Foundation is actively involved in philanthropic, cultural, and educational activities to help people in the communities where OSF operates to build a better life. For more information about our services and expertise, or to speak with a digital transformation specialist, please visit osf.digital
