We are looking for a results-driven Project Manager to oversee the design, governance, and continuous improvement of our operational processes in Sales Operations team. This is a hands-on role for someone who can build structure where it's missing, hold the teams accountable, and resolve problems efficiently. This is a cross-functional role to ensure processes are implemented and followed across the teams
About the job:
Standard Operating Procedures (SOPs)- Develop, document, and maintain clear SOPs for core processes.
- Roll out SOPs to relevant teams and ensure they are understood and consistently followed.
- Use insights from compliance gaps to inform coaching, training, and further process refinement.
- Coordinate across functions (e.g., sales, operations, product) to align priorities and drive delivery
- Identify inefficiencies, bottlenecks in the process, and optimise the process
- Define clear requirements and proposals for process improvements.
- Convert improvement ideas into actionable plans with owners, timelines, and success metrics.
- Measure the impact of changes and iterate based on results.
- Proven experience in project, program, or operations management.
- Demonstrated ability to write and enforce SOPs and process documentation.
- Strong problem-solving and analytical skills with a structured, root-cause mindset.
- Experience managing cross-functional stakeholders and competing priorities.
- Project management certification., e.g., PMP. (nice to have)
- Experience with process improvement methodologies is (e.g., Lean, Six Sigma).
- Familiarity with project and workflow tools (e.g., Jira, Asana).
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Skills Required
- Proven experience in project, program, or operations management
- Ability to write, document, and enforce SOPs and process documentation
- Strong problem-solving and analytical skills with a root-cause mindset
- Experience managing cross-functional stakeholders and competing priorities
- Experience with process improvement methodologies (e.g., Lean, Six Sigma)
- Familiarity with project and workflow tools (e.g., Jira, Asana)
- Project management certification (e.g., PMP)
What We Do
Kredivo Group is Southeast Asia’s leading provider of digital financial services through its brands Kredivo, KrediFazz and Krom. Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the Indonesian neobank Krom. Kredivo Group is backed by leading financial and strategic investors such as Mizuho Financial Group, Square Peg Capital, Jungle Ventures, Naver Corp, Mirae Asset, Telkom Indonesia and Victory Park Capital among others
