• Responsible for Solution Delivery, Technical Project Management and Service Management of Telecom Networks Solution Stack more specially on Policy (PCRF/PCF), SMSC, USSD and other networks messaging solution components.
• Provides leadership for deliveries that are complex and multiproduct. Develop delivery strategy e2e for the implementation, covering all aspects and functions. Guide and deliver a complex transformation project or workstream of a large program.
• Responsible for managing the project management and technical team, coaching, and mentoring, providing input on best practices and policies, ensuring SLA compliance, and reporting to senior management.
• Responsible for other PMs within the organization and expected to contribute to the Delivery practice or CSG improvement through the creation and/or leadership of initiatives.
• Responsible for creating and executing the program approach and plan, coordinating multiple projects and vendors, tracking KPIs and benefits, and managing program integration and PI planning.
• Creating or approving the project initiation documentation, delivery approach, and success criteria, as well as providing input to the project or program delivery strategy and SDR.
• Accountable for delivering the project within the agreed budget, scope, and time, as well as managing risks, issues, quality, methods, facilitation, integration, and PI coordination.
• Create and implement communication plans for different stakeholders, facilitate meetings and forums, establish project infrastructure, and manage senior level discussions and governance.
• Create or input to the project budget and resource forecast, track the project delivery to budget, manage margin and P/L, and proactively handle issues and changes with the account lead.
• Responsible for matrix management of other PMs delivering within the same project or workstream.
• Responsible for Regional Service Management, Support & Maintenance and Managed Services of Solution Stack deployed across customers.
• Responsible for customer management and Solution / Service delivery to customers
Location(s):
India RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
Top Skills
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.
That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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