We are looking for a Customer Success Manager to strengthen the Customer Success team responsible for Security Solutions Customer Base and the value realization of the product. Customer Success is responsible for the customer onboarding, post-acceptance services, driving customer engagement, and being the voice of the customer towards other stakeholders in our unit. You will be supported by the best in the telecom security industry. Our job is to bridge the gap between security and telecom professionals. As a Customer Success manager, you will be key to unleashing the full potential of the Ericsson Cyber Defense Platform.
What you will do:
- Execute according to the strategic plan for Customer Success, aligning with the overall business objectives.
- Maximize the security value through Ericsson Cyber Defense Solutions towards the ESM customer base.
- Guide customers in optimizing the use of the product to meet their specific security objectives.
- Identify opportunities for upselling and expansion based on customer needs and blind spots.
- Build and maintain strong relationships with customer security stakeholders.
- Provide insights from customer interactions to inform relevant stakeholders, such as product management and development.
- Foster a collaborative and customer-centric culture within the Customer Success team.
- Define and improve Customer Success processes, frameworks, guidelines and documentation templates.
Qualifications:
- B.Sc. / M.Sc. in Computer Science or related technical discipline, or equivalent practical experience.
- Strong strategic mindset combined with a proven ability to lead and implement change initiatives.
- Deep understanding of cybersecurity principles and telecom security frameworks.
- High adaptability in dynamic environments, including cross-time-zone collaboration.
- Excellent stakeholder management, networking, and coaching capabilities.
- Strong cross-cultural competence with experience working in diverse, international environments.
- Experience working with geographically distributed teams.
- Minimum 5 years of customer-facing experience in complex B2B environments.
- Outstanding communication skills with the ability to translate complex technical topics for both technical experts and executive leadership.
- Proven track record of delivering measurable business impact and driving strategic objectives in complex organizational settings.
- Customer-centric mindset with a strong commitment to understanding and addressing client needs.
Nice-to-have skills:
- Ability to talk the "security language" while understanding and translating that to the telecom professionals.
- Experience of leading customer project deliveries.
- Experience of the Ericsson Cyber Defense Solutions.
- Existing connections to the Ericsson Customer Base.
- Involvement in Cyber Security Communities.
- Experience in identifying and capitalizing on business opportunities.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Hungary (HU) || Budapest
Req ID: 781392
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