The Role
Lead multiple client-facing software implementation and technology projects from initiation through delivery. Develop project and resource plans, manage scope, budgets, timelines, risks, and quality, coordinate cross-functional teams, and maintain client relationships. Serve as the primary client contact, provide status updates, resolve escalations, and foster collaborative project environments. The role is remote within the United States and requires domestic travel up to 25%.
Summary Generated by Built In
Do you thrive on bringing order to complex, client-facing technology projects? Does leading cross-functional teams, to deliver real results energize you?
Come Join ReSource Pro!
Your Role...
ReSource Pro is seeking a Project Manager, Technology Services to lead multiple client-facing engagements, ensuring the successful planning, execution, and delivery of software implementation and related projects. This role develops comprehensive project and resource plans, coordinates cross-functional teams, manages timelines and budgets, mitigates risks, and maintains strong client relationships to achieve desired outcomes.
We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.
In this role, you will...
- Develop detailed project plans, including scope, timelines, deliverables, and resource allocation, ensuring alignment with client expectations
- Lead project teams from initiation through delivery, driving adherence to budget, timelines, and quality standards
- Monitor project scope and risk, proactively identifying, escalating, and resolving issues that could impact schedule, cost, or performance
- Serve as the primary day-to-day point of contact for assigned clients, building strong relationships from analyst to executive level
- Provide clear, timely, and transparent status updates, managing expectations and addressing escalations to maintain client confidence
- Foster a respectful, collaborative, and solution-oriented team environment
- Bachelor's degree in Computer Science, Software Engineering, IT, or a related field
- PMP certification preferred, but not required
- 10+ years of relevant experience in software implementation or program/project management within IT/software delivery environments; P&C insurance experience preferred
- Proficiency in MS Project and project management tools (ClickUp preferred)
- Knowledge of policy administration, claims management, and vendor solutions (Insurity, Majesco, Guidewire, Duck Creek, etc.)
- Strong leadership skills, with the ability to influence without direct authority
- Excellent written and verbal communication skills
- Comfortable working both independently and in a team-oriented, collaborative environment, adapting to shifting priorities and timelines
- Ability to travel domestically up to 25% of the time
- Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Your Benefits & Perks…
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
- Behavioral interview with Talent Acquisition
- Online talent assessment
- Hiring Manager interview
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
Skills Required
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field
- 10+ years of relevant experience in software implementation or program/project management within IT or software delivery environments
- Proficiency in Microsoft Project and project management tools
- Knowledge of policy administration, claims management, and vendor solutions such as Insurity, Majesco, Guidewire, or Duck Creek
- Strong leadership skills and ability to influence without direct authority
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively while adapting to shifting priorities and timelines
- Ability to travel domestically up to 25% of the time
- PMP certification
- Property and casualty insurance experience
- Experience with ClickUp
ReSource Pro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ReSource Pro and has not been reviewed or approved by ReSource Pro.
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Healthcare Strength — Day-one medical coverage with company contributions is paired with company-paid life, AD&D, short-term disability, and long-term disability. International offerings, such as family-floater medical insurance, extend core protections across regions.
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Leave & Time Off Breadth — Generous PTO from the first day and paid holidays are emphasized, with structured paid leaves in international offices. Early access to time off supports work-life balance from the outset.
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Flexible Benefits — Customizable health plan options in the U.S. and tax-saving flexible benefits in India indicate choice and adaptability. These options allow employees to tailor elements of the package to personal needs.
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The Company
What We Do
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. Over 5,000 ReSource Pro employees provide dedicated support to nearly 300 insurance organizations, consistently achieving a +95% client retention rate for over a decade.
