Project Manager / Technical Account Manager (Circles Aspire)

About the Role

We are seeking a dynamic and experienced Project Manager / Technical Account  Manager to join our team working for the Circles Aspire line of business in Belgium.  

Circles Aspire is a SaaS-powered, multi-tenant platform enabling the delivery of  converged mobile and non-mobile services. These include digital mobile brands for  consumers and enterprises, IoT connectivity management, wireless broadband,  utilities, and cloud-native OTT services. 

This hybrid role combines strategic client engagement with hands-on project  leadership. You will serve as a trusted contact person to clients, providing technical  and operational guidance while leading complex implementation projects from  initiation to completion. 

A key responsibility will be managing MVNE/MVNO onboarding and delivery  projects. This includes planning, aligning with internal stakeholders, setting goals  and timelines, tracking progress, maintaining documentation, and ensuring close  collaboration with customers throughout the project lifecycle. 

The role requires you to occasionally travel to the office and customers' offices in  Brussels and Mechelen as well as our office in Bruges.  

The Opportunity 

The key focus of the role will be to follow the typical guidelines of project  management from initiation, planning, execution, monitoring/controlling, to close out.  In addition, the project manager acts as a technical account manager.  

In the role as Technical Account Manager, you will build and maintain the  relationship with our customers and work on long-term satisfaction of the customer.  This supported by the management team. You will be the single point of contact to  manage both the client relationship and the project execution. 

Project Management Responsibilities 

• Managing and balancing expectations between the customers and the internal  delivery teams 
• Analyzing, evaluating, and defining customer needs of projects and new  features 
• Estimating the effort to ensure the project's rollout in time 
• Drawing up the planning for the implementation in close collaboration with the  customer, development, product management, and operations teams
• Coordinating the activities and deploying the required resources to guarantee  quality delivery 
• Monitoring scope, budget, and planning, and performing pre- and post-project  budget calculations, including writing a project closing document with points of  improvement and lessons learned 
• Providing input to financial controllers for invoicing of the projects and project  milestones 
• Supervising support engineers, logistical engineers, and telecom specialists  within the boundaries of a project 
• Respecting implementation and invoicing milestones 
• Ensuring correct time logging (if applicable) of all people working on the  project 
• Keeping up to date in a rapidly changing technical environment through self study and additional education 

Technical Account Management Responsibilities 

• Serve as the primary point of contact for assigned clients, building strong,  long-term relationships 
• Understand the client’s business goals and technical environment to provide  tailored support and strategic recommendations 
• We do not expect you to have extensive technical knowledge; instead, we  expect you to take proactive action on client requests and facilitate internal  reviews by bringing together the relevant team members 
• Identify opportunities for upselling or expanding services in collaboration with  sales and product teams 
• Customer satisfaction tracking 

About You 

• Proven experience in a Technical Account Manager, Project Manager, or  similar client-facing role 
• General understanding of technical products or services (e.g., software, cloud  services, networking, etc.) 
• Excellent communication and interpersonal skills with a client-first mindset
• Strong organizational and multitasking abilities 
• Solid understanding of project management principles (e.g., Agile, Scrum, or  Waterfall) 
• Ability to translate technical concepts for non-technical stakeholders 
• Fluent in English 
• Must be able to adapt to changes and challenges that may arise during a  project, including being open to innovative ideas and approaches
• Proven record of accomplishment of delivery and a proactive approach to  managing projects 

What We Offer 

• A flexible and collaborative work environment 
• The opportunity to work with leading-telco technologies and global clients 
• A supportive environment that values a proactive, hands-on mindset—take  initiative, and you'll be encouraged and supported to grow both personally and  professionally

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.