Project Manager - Strategic Accounts

The Cleaver-Brooks Co., Inc. is the market leader in providing fully integrated thermal solutions for steam and hot water applications in a variety of commercial, institutional, and industrial segments worldwide. 

Cleaver-Brooks leads the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Cleaver-Brooks is the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. Cleaver-Brooks unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, dependable, safe, and environmentally sustainable solutions that differentiate us in the marketplace.  

Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment. 

Basic Function – Project Manager - Strategic Accounts 

• This position within Cleaver-Brooks reports to the Director of Strategic Operations. The primary responsibility of this position is to work directly with Cleaver-Brooks strategic account customers to oversee and manage capital equipment projects beginning from order acceptance and continuing through field commissioning.  

Essential Skills and Duties: 

• Collaborate across internal business units and disciplines to ensure the strategic account projects are cross functionally supported.  
• Create, manage, maintain, and deliver periodic (daily, weekly, monthly, annual) reports highlighting project milestones and status.  
• Possess effective organizational and communication skills, both written and oral, which are critical for this position when working with the internal disciplines, the customer, authorized sales representatives and independent service contractors 
• Responsible for thoroughly understanding and communicating the Strategic Account project requirements and key milestones to appropriate team members and for managing those requirements accordingly. 
• Establish clear ownership and time schedules for project tasks. Ensure that team members have the tools needed and provide timely feedback on project activity including project status, issues, and risks to management. Must be able to facilitate discussion and progress while proactively taking the necessary action to achieve the department goals. 
• Track progress and review project tasks to meet deadlines and identify potential risks to maintaining the deadlines while proactively offering options for resolution. 
• Possess an understanding of the technical requirements and be prepared to address issues if the need arises, promote solutions, and escalate in a timely manner when necessary. 
• Work collaboratively with the product and project management teams to maintain thorough knowledge of product capabilities and applications. 

Qualifications:  

Education 

Bachelor’s degree (BS) from four-year college or university in Mechanical, Civil, Industrial, Electrical Engineering. Project Management experience a plus. 

Professional Experience 

• Minimum of 3 years of experience showing an exemplary record of managing multiple large capital equipment projects over several months to a successful completion. 
• Preferred experience with capital equipment fabrication, construction and/or field installation and commissioning.  
• Preferred experience with understanding technical information, drawings, and documentation.  

Other Requirements: 

• Experience with project management software, ability to interpret engineering (mechanical / electrical) drawings, P&ID’s, technical specifications, and CRM systems (Salesforce preferred) 
• An entrepreneurial aptitude with an ability to thrive in a fast-paced, creative, performance-driven environment focused on stretch goals and tied to metrics.  
• 50+ percent travel within North America to support the sales programs in office and industrial environments is required. 
• Understanding and enforcement of approved specifications, standards, processes, and documentation requirements to successfully support a Strategic Account. 
• Ability to quickly learn new applications, processes, and procedures. 
• Prefer candidates who are highly resourceful, possess an intellectual curiosity and desire to investigate issues while taking the initiative to explore resources to acquire the necessary data to assist in developing solutions.  
• Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative. 

Benefits of Being a Cleaver-Brooks Employee: 

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

This description indicates the general nature of the tasks and responsibilities required of position given this classification.  It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function.  The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.