Project Manager - SaaS Implementation

Job Summary:

The role will have extensive experience in project management, a proven ability to oversee complex projects from initiation to completion, and exceptional communication skills to manage both clients and internal teams. This role requires a proactive individual who excels at holding all stakeholders accountable to agreed-upon project plans, ensuring successful delivery of high-quality software solutions.

Job Location: Remote/Work from home anywhere in Costa Rica

Responsibilities / Essential Functions

• Develop detailed project plans, including timelines, milestones, budgets, and resource allocation. 
• Define project scope and objectives in collaboration with clients and internal stakeholders. 
• Ensure projects are delivered on time, within scope, and within budget. 

• Assign tasks, responsibilities, and deadlines to team members. 
• Monitor team performance and provide guidance to meet project goals. 
• Foster collaboration and maintain team morale through effective leadership. 

• Serve as the primary point of contact for clients throughout the project lifecycle. 
• Maintain clear and transparent communication with clients regarding project progress, risks, and changes. 
• Manage client expectations and resolve any concerns promptly. 

• Hold clients and staff accountable for adhering to agreed-upon deliverables and timelines. 
• Conduct regular status meetings to track progress and address roadblocks. 
• Implement and enforce project management best practices. 

• Identify potential risks and develop mitigation strategies. 
• Monitor for issues and conflicts, resolving them efficiently to minimize impact on project timelines. 

• Maintain comprehensive project documentation, including progress reports, meeting notes, and post-project evaluations. 
• Provide regular updates to senior management on project status and KPIs. 

Requirements

• Bachelor’s degree or a related field (PMP or equivalent certification is a strong plus)
• 5+ years of project management experience in the software development or IT industry
• Strong understanding of software implementation methodologies
• Exceptional organizational and multitasking skills with keen attention to detail
• Excellent interpersonal and communication skills, both written and verbal
• Proven ability to manage client relationships and drive accountability among team members
• Strong problem-solving skills and the ability to adapt to changing priorities
• Excellent English language communications skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) and Project Management tools
• Available to work CST 8am-5pm with reasonable flexibility outside this range to work in a global team
• 1+ year of remote worker experience, comfortable and effective working remotely

What We Offer

• Competitive compensation with optional benefits and generous paid time off
• Collaborative start-up culture in a global team
• Opportunity to grow your career with a rapidly growing organization
• People first organization culture
• Remote/Work From Home opportunity