ICF is seeking an experienced Project Manager to lead delivery of the Head Start National Customer Service Improvement Project (CSIP). This role provides overall project leadership and coordination, ensuring high-quality execution of program management and data management services supporting the Administration for Children and Families (ACF), Office of Head Start (OHS).
The Project Manager serves as the primary point of contact for project execution, oversees multidisciplinary teams, and ensures all work is delivered on time, within scope, and in alignment with contract requirements and ICF quality standards.
Key Responsibilities
- Lead day-to-day management of a large, multi-year federal contract supporting Head Start and Early Head Start programs nationwide.
- Oversee implementation of project management, quality control, communications, and staffing plans.
- Ensure timely and compliant delivery of all contract milestones, reports, and deliverables.
- Monitor performance against established metrics and proactively address risks and issues.
- Serve as the primary liaison with government stakeholders, coordinating communications and project activities.
- Plan and facilitate recurring status meetings, performance reviews, and briefings.
- Ensure clear documentation of decisions, actions, and outcomes.
- Lead and coordinate a multidisciplinary team, including program support, grants management, data management, and analytics staff.
- Support recruitment, onboarding, training, and performance management of project staff.
- Foster collaboration, accountability, and continuous improvement across the team.
- Oversee project budgets and staffing utilization.
- Review monthly financial reports and support cost control and forecasting activities.
- Coordinate travel planning and approval processes in accordance with federal requirements.
- Support process improvement initiatives using data-informed insights.
- Promote consistent practices and sharing knowledge across project teams.
Required Qualifications
- Bachelor’s or Master’s degree in business, public administration, or related field, from an accredited university or college.
- Certified Project Management Professionals (PMP), or equivalent certification, preferred.
- 10+ years of progressively responsible project or program management experience.
- 5+ years of experience supporting HHS, ACF, or Office of Head Start programs.
- 5+ years of supervisory or team leadership experience.
- 1+ years of experience managing complex, high-profile projects with multiple stakeholders.
- US government issued security clearance required (will be initiated upon hire)
- Valid driver’s license and ability to pass an MVR check.
Preferred Qualifications
- Knowledge of federal grants, program oversight, or data-driven operations.
- Experience managing remote or distributed teams.
- Excellent written and verbal communication, including executive reports and briefings.
- Ability to prioritize, resolve issues, and lead teams in dynamic settings.
- Preference for experience in federal grants or human services programs.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00Nationwide Remote Office (US99)Skills Required
- Bachelor's or Master's degree in business, public administration, or related field
- Certified Project Management Professionals (PMP), or equivalent certification
- 10+ years of progressively responsible project or program management experience
- 5+ years of experience supporting HHS, ACF, or Office of Head Start programs
- 5+ years of supervisory or team leadership experience
- 1+ years of experience managing complex, high-profile projects with multiple stakeholders
- US government issued security clearance
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical plan options plus dental and vision coverage. Mental-health support is also emphasized through an EAP offering therapy and coaching sessions alongside other wellbeing resources.
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Retirement Support — Retirement benefits include a 401(k) match with immediate vesting, which strengthens the long-term value of the package. An employee stock purchase plan is also described as available, adding another savings/ownership pathway.
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Parental & Family Support — Family-building benefits include fertility/surrogacy and adoption reimbursements and additional support services for parents. These programs broaden the total rewards proposition beyond base pay.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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