Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
The Project Manager, Regulatory & Site Operations (C13) will provide critical support to the Banking Delegate in navigating the complex and highly accountable landscapes of the SMF24 (UK Senior Manager Certification Regime) and PCF49 (Irish Individual Accountability Framework/SEAR) forums. This role is essential for ensuring robust regulatory compliance, mitigating personal accountability risks, and enabling the delegate to maintain a strategic focus on core banking objectives. Additionally, this position will oversee the efficient management and operations of the London site, contributing to overall operational resilience and local compliance.
Key Responsibilities1. Regulatory Forum Support & Compliance (SMF24 & PCF49):
- Information Gathering & Synthesis: Systematically collect, consolidate, and analyze diverse information from various banking units to support the Banking Delegate's participation in SMF24 and PCF49 forums (e.g., Monthly UK Technology SMF24 Forum, Europe Tech Monthly Meeting with PCF49 CIO, CEP Technology Oversight Committee Forum).
- Documentation & Reporting: Prepare, draft, and finalize high-quality summary slides, presentations, and comprehensive reports for regulatory submissions and governance forums, ensuring accuracy, clarity, and adherence to required standards.
- Action Item Management: Meticulously track all action items, decisions, and follow-ups arising from regulatory forums, ensuring timely completion and providing status updates to the Banking Delegate.
- Escalation Management: Assist the delegate in managing and coordinating escalations and incident reporting to relevant forums and stakeholders.
- Communication Liaison: Act as a central point of contact for information flow, facilitating effective communication between the Banking Delegate, internal teams, and other forum participants.
2. London Site Operations Management:
- Operational Oversight: Manage and oversee the day-to-day operations of the London site, ensuring efficient functioning and adherence to internal policies and local regulations.
- Resource & Facilities Coordination: Coordinate with various support functions (e.g., facilities, IT, HR) to ensure optimal resource allocation and maintenance of the site's infrastructure.
- Local Compliance: Ensure the London site's operations comply with all relevant local laws, regulations, and internal policies.
- Issue Resolution: Proactively identify, address, and resolve operational issues affecting the London site, minimizing disruptions.
3. Operational Resilience & Risk Mitigation:
- Monitoring & Reporting: Assist in monitoring key operational metrics and risks related to both regulatory engagements and London site operations.
- Process Enhancement: Identify and implement efficiencies in reporting, forum preparation processes, and site operational workflows.
- Documentation of Controls: Support the Banking Delegate in documenting and tracking risk mitigation strategies, critical for demonstrating accountability under SMCR and IAF/SEAR.
- Education: Bachelor’s degree in Business Administration, Finance, Project Management, or a related field. Master's degree preferred.
- Experience:
- Significant experience in project management, business analysis, or operational roles within the financial services industry.
- Proven experience in a highly regulated environment, with exposure to UK and/or EU financial regulatory frameworks (e.g., SMCR, IAF/SEAR).
- Demonstrated experience in supporting senior leadership in complex, high-stakes environments.
- Experience in site management or operational oversight is highly desirable.
- Skills:
- Exceptional organizational skills with a keen eye for detail and accuracy.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills, with the ability to prepare clear, concise, and impactful reports and presentations for senior audiences.
- Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
- Understanding of banking operations, technology, and risk management principles.
- Ability to build strong working relationships across diverse teams and functions.
What we’ll provide you
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Visit our Global Benefits page to learn more.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
------------------------------------------------------
Job Family Group: Technology------------------------------------------------------
Job Family:Technology Project Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Bachelor's degree in Business Administration, Finance, Project Management, or related field
- Significant experience in project management, business analysis, or operational roles in financial services
- Proven experience in a regulated environment with exposure to UK and/or EU financial frameworks
- Experience supporting senior leadership in complex environments
- Experience in site management or operational oversight
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
