Why work with us?
CIAL Dun & Bradstreet is the leading commercial data and counterparty decisioning solutions provider across 43 countries in Latin America and the Caribbean.
As the exclusive Latin American partner of the Dun & Bradstreet Worldwide Network, we serve 20,000+ customers with insights on 600M+ companies globally, combining the power of a world-class data network with deep local expertise built over decades in the region.
Our solutions help organizations make smarter faster decisions around credit risk, supply chain risk, compliance risk, to build stronger business relationships.
The role
You will drive process improvement and operational efficiency across due diligence workflows, ensuring the team delivers high-quality results on time while serving as the main point of contact for the client. You will oversee workflow performance, monitor KPIs, lead process automation initiatives and ensure alignment between business objectives and operational execution. Execute and review weekly status for the customer and internal management.
What you will do:
- Identify, design, and implement process improvement initiatives to enhance operational efficiency and service quality.
- Track workflow progress and ensure timely execution of deliverables.
- Coordinate across the team to ensure smooth execution of due diligence processes.
- Review team KPIs, tracking performance and progress against established goals.
- Analyze results and outcomes to identify areas for improvement and drive continuous optimization.
- Serve as the main point of contact, keeping direct communication with clients regarding project status, requirements, and follow-up actions.
- Report on project status, risks, and results to the client and the organization.
- Conduct quality control reviews and ensure compliance with internal standards and client requirements.
- Prepare follow-up reports, indicators, and documentary status updates to support decision-making.
- Support change management and continuous improvement initiatives within the organization.
- Other duties as assigned.
What we offer:
- Positive and encouraging work environment.
- Dynamic company where you can grow as far as your vision and curiosity leads you.
- Competitive compensation.
CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Skills Required
- Experience driving process improvement and operational efficiency
- Experience managing due diligence or compliance workflows
- KPI monitoring, reporting, and performance analysis
- Client-facing communication and stakeholder management
- Conducting quality control reviews and ensuring compliance with standards
- Experience supporting process automation and change management initiatives
What We Do
Data, platforms and technology to transform processes and improve your B2B business decision globally.
