Everbridge is a global leader in critical communications, public warning, and enterprise safety solutions. Our technology is trusted by governments, emergency services, and enterprises worldwide to help protect people and communities during their most critical moments.
We are seeking a Project Manager to join our team. Reporting to the Manager of Professional Services, this role plays a key part in the successful deployment of Everbridge solutions. You will serve as an integrated member of the Professional Services team, overseeing projects from initiation through completion while ensuring delivery on time, within scope, and on budget.
As a Project Manager, you will be responsible for setting project timelines, assigning responsibilities, and tracking progress across all phases of implementation. Once systems are live, you will act as an internal advocate for Everbridge stakeholders, serving as an escalation point when needed to support smooth operations. You will also prepare and deliver regular status updates and reports to senior leadership.
What you’ll do:
- Plan, organize and manage all phases of a project life cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
- Takes ownership and responsibility for project budget and timeline, issue management, risks, decisions and the overall success of a project.
- Leads requirements gathering sessions and collaborates with project governance team to document and gain sign-off on all deliverables, including design documentation and user test plans.
- Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed.
- Support the formal governance model supplied by the customer
- Recognizes environmental or cultural nuances and adapts.
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Meet budgetary objectives and adjust project constraints based on financial analysis
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Willing to maintain a flexible schedule to collaborate with delivery team members in Europe, Asia, and the US, when needed, and open to traveling to these locations occasionally for training.
- Track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics.
- Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering
What you’ll bring:
- Bachelor’s in business, Computer Science or related a plus
- Extensive experience in a customer-facing role is required
- Experience in deploying systems in either International Telco or Government domain
- Significant experience of managing large, technical projects
- Proven experience working in a matrix environment, managing multiple stakeholders
- Works effectively in a dynamic environment with changing priorities
- Strong project management skills (PMP Certified or at minimum CAPM)
- Ability to handle & support conflicting priorities
- Working knowledge of highly available architectures, computer security, telephony, and networking.
- Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
- Excellent verbal, written and interpersonal communication skills
- Strong critical thinking, analytic, and problem-solving abilities
- Ability to facilitate and lead cross-functional teams
- High energy level and a “can do” attitude
- Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web-based applications
- Understand Business Continuity or Emergency Management practices
Skills Required
- Extensive experience in a customer-facing role
- Experience deploying systems in International Telco or Government domain
- Significant experience managing large, technical projects
- Proven experience working in a matrix environment, managing multiple stakeholders
- Strong project management skills (PMP certification or at minimum CAPM)
- Working knowledge of highly available architectures, computer security, telephony, and networking
- Proven track record coordinating internal departments and resources to solve complex implementation problems
- Excellent verbal, written and interpersonal communication skills
- Strong critical thinking, analytic, and problem-solving abilities
- Ability to facilitate and lead cross-functional teams
- Strong time management skills and proficiency with Microsoft Office Suite, Salesforce.com and web-based applications
- Understand Business Continuity or Emergency Management practices
- Bachelor's in Business, Computer Science or related
- Willingness to maintain a flexible schedule and occasionally travel for training
Everbridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everbridge and has not been reviewed or approved by Everbridge.
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Healthcare Strength — Healthcare coverage appears broad, with medical, dental, vision, telehealth, disability, life/AD&D, and FSA/HSA options described. Wellness elements like an EAP and mental-health support are also included, which can add practical value beyond base pay.
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Retirement Support — Retirement offerings include a 401(k) plan with employer matching and an ESPP, indicating multiple ways to build longer-term financial value. Match details are sometimes specified externally, but the presence of a match and purchase program is consistently referenced.
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Leave & Time Off Breadth — Time-off benefits include flexible PTO plus paid volunteer time, providing both personal flexibility and community-focused leave. Paid holidays and new-hire PTO amounts are also described in some materials, suggesting a reasonably complete time-away menu.
Everbridge Insights
What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
