Ministry Brands is looking for a Project Manager - Operational Readiness to join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Available Location: Milton, GA
Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.
What You’ll Do:
As the Project Manager – Operational Readiness, you will own the end-to-end process for planning, creating, reviewing, approving, and publishing customer-facing and internal content related to new software feature releases, product enhancements, bug fixes, and maintenance updates. You will ensure release communications are accurate, timely, consistent, and easy for customers, support teams, sales teams, implementation teams, and other stakeholders to understand. This is an individual contributor role that reports to the Vice President of Business Processes.
Manage the release content lifecycle for new features, enhancements, fixes, and platform updates from intake through publication.
Partner with Product Management, Engineering, QA, Support, Training, Marketing, and Customer Success to gather release details, clarify customer impact, and confirm technical accuracy.
Ensure release notes, customer notifications, help center updates, internal enablement summaries, support talking points, and training-ready content are delivered on time and to a high standard.
Develop and enforce a repeatable content intake, review, approval, and publishing process aligned to the software release calendar.
Coordinate review cycles with subject matter experts to ensure content is complete, accurate, compliant, and delivered on schedule.
Maintain a centralized release content repository, including version history, templates, stakeholder ownership, publication dates, and status tracking.
Ensure Knowledge Base content creators have identified content gaps before release and proactively escalate risks that could affect customer readiness or internal team preparedness.
Continuously improve release content processes, templates, governance, and reporting to increase speed, consistency, and stakeholder confidence.
Who You Are:
3+ years of experience in product operations, release communications, technical writing, content operations, product marketing, customer enablement, or a related software/SaaS role
Strong understanding of software release cycles, including feature releases, maintenance updates, bug fixes, hotfixes, and release readiness activities
Demonstrated ability to translate technical information into clear, concise content for both technical and non-technical audiences
Excellent project management, organization, and follow-through skills with the ability to manage multiple releases and deadlines simultaneously
Strong cross-functional communication skills and comfort working with Product, Engineering, QA, Support, Training, and customer-facing teams
High attention to detail, especially around accuracy, terminology, versioning, dates, dependencies, and customer impact
Experience using collaboration and documentation tools such as Jira, Confluence, SharePoint, Microsoft Teams, Productboard, Zendesk, Salesforce Knowledge, or similar platforms
Experience supporting SaaS products, enterprise software, or multi-product release environments, preferred
Familiarity with Agile software development, sprint planning, release trains, change management, or product launch processes, preferred
Experience building scalable content workflows, governance models, templates, or stakeholder review processes, preferred
Background in customer support enablement, knowledge management, product documentation, or product marketing communications, preferred
Ability to analyze content performance, stakeholder feedback, and release readiness metrics to improve future communications, preferred
Physical Considerations:
Ability to work in a general office environment
Ability to handle extended periods of computer-based work, including telephone
Travel Considerations:
Domestic and/or international travel required, estimated up to 10%
Benefit offerings designed to promote a life of balance!
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- 3+ years of experience in product operations, release communications, technical writing, content operations, product marketing, customer enablement, or related software/SaaS role
- Strong understanding of software release cycles, including feature releases, maintenance updates, bug fixes, hotfixes, and release readiness activities
- Ability to translate technical information into clear, concise content for technical and non-technical audiences
- Excellent project management, organization, and follow-through skills with ability to manage multiple releases and deadlines
- Strong cross-functional communication skills and comfort working with Product, Engineering, QA, Support, Training, and customer-facing teams
- High attention to detail around accuracy, terminology, versioning, dates, dependencies, and customer impact
- Experience using collaboration and documentation tools such as Jira, Confluence, SharePoint, Microsoft Teams, Productboard, Zendesk, or Salesforce Knowledge
- Experience supporting SaaS products, enterprise software, or multi-product release environments
- Familiarity with Agile software development, sprint planning, release trains, change management, or product launch processes
- Experience building scalable content workflows, governance models, templates, or stakeholder review processes
- Background in customer support enablement, knowledge management, product documentation, or product marketing communications
- Ability to analyze content performance, stakeholder feedback, and release readiness metrics to improve communications
What We Do
We help more than 90,000 purpose-driven organizations grow and amplify their impact on the world by providing transformative technology and services that enable organizations to grow, protect and engage their communities. Our solutions equip clients to engage members and donors, manage fundraising and giving, plan events, run background checks on employees and volunteers, and more. Together, our nearly 700 team members help organizations transform how they operate and create positive ripple effects that drive the real human impact we all strive to see
