We are seeking a seasoned Project Manager with Microsoft Dynamics 365 implementation experience to lead customer engagement and CRM transformation projects. This individual will oversee project planning, execution, budget management, stakeholder communication, vendor management, and successful delivery from initiation through go-live.
- Lead end-to-end Dynamics 365 CRM implementations
- Develop and manage project plans, schedules, budgets, and resources
- Coordinate cross-functional teams and implementation partners
- Manage project risks, issues, dependencies, and change control
- Facilitate stakeholder and executive communications
- Ensure project delivery aligns with business objectives
- Oversee testing, deployment, and cutover activities
- Drive organizational change management and user adoption
- Manage vendor relationships and implementation partners
- Create project status reports and executive presentations
- Ensure compliance, documentation, and operational readiness activities are completed successfully
- 7+ years of Project Management experience
- Proven experience delivering Dynamics 365 CRM or similar enterprise CRM solutions
- Strong budget, schedule, and resource management skills
- Experience leading complex stakeholder environments
- PMP Certification preferred
- Utility, energy, public sector, or regulated industry experience preferred [Project_Ma...ics365_CRM | Word]
- Microsoft Dynamics 365 Customer Service
- Power Platform
- CRM Transformation Programs
- Contact Center Implementations
- Agile and Hybrid Project Delivery
Skills Required
- 7+ years of Project Management experience
- Proven experience delivering Dynamics 365 CRM or similar enterprise CRM solutions
- Strong budget, schedule, and resource management skills
- Experience leading complex stakeholder environments
- PMP Certification
- Utility, energy, public sector, or regulated industry experience
- Microsoft Dynamics 365 Customer Service experience
- Power Platform experience
- Experience with CRM transformation programs
- Contact center implementations experience
- Agile and hybrid project delivery experience
What We Do
Strategic Business Solutions (SBS) is a Pacific Northwest consulting firm that helps businesses and public organizations complete complex projects and improve operational efficiency. It provides project and program management, change management, talent and technology solutions, industrial control systems/SCADA support, and workforce training. SBS primarily serves utilities, energy companies, engineering firms, healthcare organizations, and public-sector clients, with particular expertise in infrastructure, cybersecurity, and transformation.
