Join ICORP, a leading company in technological solutions, committed to:
- Goal: Managing, coordinating, and optimizing the technological support for retail operations, digital platforms, and corporate systems.
- Mission: Ensuring business continuity, efficient incident resolution, and the seamless implementation of new technological solutions without impacting operations.
We are looking for talented individuals to drive innovation and excellence in our processes.
The Position: Senior Project Manager - Supply Chain Digital
- Department: IT
- Reports to: Coordinator
- Location: Mexico City, CDMX. Specifically
- Modality: Hybrid Model.
- Travel: Yes, availability for travel is required.
- Schedule: Monday to Friday, from 08:00 to 18:00 hrs.
- Monitor and report service performance using KPIs and executive dashboards.
- Manage relationships with stakeholders and internal/external clients, ensuring satisfaction and strategic alignment.
- Drive continuous improvement and standardization of service processes, adopting best practices (e.g., ITIL, ISO).
- Assist with the PM area deliverables.
- Document processes for the logistics, supply chain, and digital markets areas.
- Support internal audits to provide documentation and evidence.
- Adopt best practices in project management services.
- Provide professional services to the technology and business areas.
- Educational Level: Engineering or bachelor's degree in systems or related field.
- Experience: +5 years leading IT support teams in retail and digital platforms.
- Language: Spanish and English.
- Required Level: Advanced English (B2).
- Incident and problem management (ServiceNow).
- Monitoring and dashboards (Splunk, New Relic, Solarwinds, BigPanda, Cisco, Prime, VeloCloud).
- L1/L2 support for retail infrastructure (POS, Windows servers, Apple devices with MDM).
- Basic SQL for inventory traces and logs.
- Agile project management tools (Asana, Jira).
- Operation on digital platforms (e-commerce, app, SNKRS).
- Management of technological providers (ISPs, hardware, professional services).
- MDM Administration (Workspace ONE, JAMF, Intelligent HUB, ABM).
- Reporting in Tableau and Adobe.
- Certifications:
- Splunk Core Certified User (Equivalent experience: 2 years).
- AWS Cloud Practitioner Essentials (Equivalent experience accepted).
- Leadership and team management.
- Effective communication in technical and business environments.
- Results-orientation and internal customer service focus.
- Analysis of complex problems and decision-making under pressure.
- Planning, organization, and management of multiple projects.
- Adaptability and focus on continuous improvement.
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What We Do
icorp was founded in 1986 to provide IT Services to large organizations. Our company currently has more than 500 specialists providing IT user help desk, infrastructure, and application support services. Several national and international companies rely upon icorp services (in some cases for over 30 years). icorp corporate office is located at Querétaro (Mexico) and we have a Service Center in Mexico City. Our technical staff is strategically located in more than 128 cities throughout Mexico. We hope to partner with you very soon to help improve and grow your business. Flexible Service Model Our philosophy at icorp includes having a “Flexible Service Model” which we can adapt to your special requirements using measurable goals that help us satisfy the expectations stated in the SLA—all without sacrificing technical and economic competitiveness. The ability to easily transform our generalized services into tailored, turnkey solutions has become one of the most important competitive benefits that icorp offers.
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