The Launch Project Manager is responsible for leading multiple construction and launch initiatives, including new fulfillment centers, office spaces, renovations, pharmacies, and new business strategies. This role owns projects end to end-from planning and construction through commissioning, launch, and operational handoff.
The Project Manager plans, coordinates, and leads internal teams, contractors, and vendors to ensure projects delivered on time, within budget, and in accordance with quality and safety standards. Serving as the central point of communication across all partners, this role requires strong organizational skills, practical construction and operational knowledge, and the ability to implement effectively in fast-paced, high-growth environments.
In addition to project execution, the Project Manager plays a key role in standardizing launch processes, driving continuous improvement, and capturing lessons learned to improve future project delivery.
Travel is required and may range up to 80% based on project needs.
Key Responsibilities:
- Project Planning:
- Prepare, publish, distribute, and maintain a project timeline with achievements for all cross-functional Team Members
- Define project scope, budget, schedule, and resourcing plans across multiple concurrent projects.
- Build bid packages, support vendor selection, negotiate scope and pricing revisions, and manage contract changes.
- Identify risks related to design, permitting, scheduling, and resourcing and develop mitigation plans.
- Develop commissioning plans, acceptance testing requirements, and readiness criteria to support operational handoff.
- Project Execution:
- Lead day-to-day execution of construction and launch activities, ensuring projects remain on schedule, within budget, and aligned with safety and quality standards.
- Monitor project progress, proactively address risks or delays, and communicate status, issues, and mitigation plans to leadership.
- Serve as the primary liaison between operations leadership, internal teams, contractors, and vendors.
- Monitor fulfillment of contract requirements to ensure quality, safety, and timely delivery of services and deliverables.
- Lead commissioning activities, vendor turnover, and transition from construction to launch and operations teams.
- Launch Excellence & Continuous Improvement
- Ensure quality systems and operational readiness are in place prior to launch.
- Drive standardization of launch processes, documentation, and standard work.
- Conduct post-launch follow-ups, lessons learned reviews, and continuous improvement initiatives.
- Perform gap analysis between current operations and future-state needs; identify and recommend improvement opportunities.
- Travel as a project manager is required and depending on the current project assignment(s) could range up to 80%.
Qualifications:
- Education:
- Bachelor's degree in business administration, Project Management, or a related field.
- PMP or other relevant project management certification preferred.
- Experience:
- Minimum of 3-5 years of project management experience, preferably within a start-up or high-growth environment.
- Solid record of successfully leading projects from initiation to completion.
- Skills:
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- Perform business requirements analysis and design.
- Perform gap analysis between physical processes and future operations needs and the can vet project requests and prioritize them accordingly.
- Build structured prioritization and change management processes.
- Identify and recommend operations improvement opportunities to meet ever increasing business requirements.
- Comprehensive computer application skills - Office, Project, CAD
- Knowledgeable of contract language and accounting functions
- Cross functional team management experience
- Must have experience and knowledge of warehouse operations, manufacturing and/or materials handling systems.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
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We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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