Technical Project Manager ( ServiceNow/ITSM )

Posted 4 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
Expert/Leader
Artificial Intelligence • Cloud • Information Technology • Internet of Things • Software
The Role
The role involves overseeing fixed-price ITSM projects using ServiceNow, managing implementations, stakeholder governance, and leading geographically distributed teams.
Summary Generated by Built In

QUALIFICATIONS

Key Requirements:
  • Vendor-side fixed-price project delivery experience
  • 2–3 end-to-end ServiceNow ITSM implementations required
  • Experience with ITSM plus modules such as CMDB, ITAM, and ITOM
  • Strong PM governance, budgeting, and stakeholder management background
  • Personality and communication fit are critical for this role
Required Qualifications
· 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
· Proven experience managing fixed-price projects from the vendor/consulting side.
· Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
· Experience leading implementations involving:
o ITSM
o CMDB
o ITAM
o ITOM
o Custom ServiceNow workflows
· Strong IT Services & Consulting background.
· Deep understanding of Waterfall and Hybrid delivery methodologies.
· Strong stakeholder management, communication, and governance experience.
· PMP, ITIL, or ServiceNow certifications preferred.
· Bachelor’s degree required.
Preferred Qualifications
· Public sector or government project experience
· Experience managing geographically distributed teams
· Strong change management and organizational transformation experience
Interview Process
1. Virtual interview with Lead PM
2. Virtual or onsite interview with Delivery Manager
3. Final onsite interview with Hiring Manager

Skills Required

  • 14-20 years of overall IT experience
  • At least 8 years leading enterprise projects as a Project Manager
  • Proven experience managing fixed-price projects from the vendor/consulting side
  • Delivered 2-3 end-to-end ServiceNow ITSM implementations
  • Bachelor's degree
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The Company
HQ: Bellevue, WA
52 Employees
Year Founded: 2006

What We Do

WHO Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships. As a Minority Certified business, we strive to positively impact society through technology, people, and innovation. WHAT For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success. HOW We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients. WHY We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.

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