Innovation & Testing
• Quickly learn new technologies and understand their impact on the store environment (process, labor, associate experience, customer experience)
• Establish a feedback loop with relevant teams, transforming feedback into an actionable plan
• Foster creative thinking by encouraging others to share ideas, learning from mistakes and challenging the status quo
Project Management
• Develop project scopes, timelines, and deliverables for innovation and testing initiatives.
• Collaborate with cross-functional teams (Store Operations, PDM, TPM, Field teams) to ensure alignment and successful execution.
• Manage multiple projects simultaneously, ensuring deliverables are met on time, and with quality.
Communication & Change Management
• Act as an advocate for stores, representing the voice of the field in all interactions.
• Develop training and communication materials to support adoption of new processes and tools.
• Provide regular updates to leadership and stakeholders on project progress and outcomes.
Competencies:
• Create with curiosity: Drives Innovation and leads with a growth Mindset
• Center on the Customer: Keeps the customer experience at the heart of every decision and solution.
• Collaborate with Candor: Builds strong partnerships across brands, functions and channels to align and deliver results.
• 3+ years of store operations or store leadership experience.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Collaborative and experienced working across stores and HQ.
• Curious, adaptive, and comfortable navigating ambiguity.
• Able to travel as required.
• Bachelor’s degree preferred.
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What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
