Project Manager II

Posted Yesterday
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El Paso, TX, USA
In-Office
75K-75K Annually
Senior level
Professional Services
The Role
Manages Level 2–4 projects from planning through closure, including process transitions, scheduling, budgeting, risk and issue management, resource allocation, deliverable review, client communication, acceptance criteria, contractor coordination, and status reporting. The role leads cross-functional and geographically dispersed teams, applies PMO standards, and serves as the primary contact for new process transition projects.
Summary Generated by Built In
Project Manager II

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Project Manager II and contribute your expertise in a role where your impact truly matters!

The Project Manager II is responsible for coordination and completion of the assigned project(s). and will manage level 2 to level 4 size projects. This position will have responsibilities for new process projects, where a Process Migration Methodology (PMM) will be utilized. In new process transitions this role will be the primary point of contact as well as overseeing all aspects of the project utilizing the established Project Management Office processes.

Key Responsibilities:

  • Responsible for planning the project(s) in order to accomplish its goals or produce the products required within constraints such as time, budget and scope
  • Continuously monitors the progress in terms of the status of the plan and reports back to the organization via weekly or other progress reporting by organizing and managing status meetings
  • In transition projects will oversee all transition related activities including monitoring of transition schedules, planning, and coordination of transition status meetings and preparation of transition reports
  • Identifies logs, analyzes and manages potential and actual issues and risks; takes corrective action and reviews how issues and risks may impact scope, schedule, quality and cost
  • Identifies resources needed and assigns individual responsibilities
  • Reviews deliverables prepared by team prior to communicating with client
  • Effectively applies methodology and enforces project standard
  • Articulates and negotiates consensus on a final vision of the product and/or the core project goals
  • Capable of defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables
  • May manage and coordinate third party contractors
  • Responsible for bringing the project to a close, which may include creating an end of project report or evaluation document, holding deployment meetings and activities

Requirements
  • Bachelor’s Degree
  • PMP Certification is required
  • Minimum 5 years of experience in a project management office (PMO) environment.
  • 2+ years of experience in Business Process Outsourcing (BPO) industry desired
  • Demonstrated experience managing multiple projects and cross-functional teams.
  • Proven ability to interact directly with clients and manage geographically dispersed teams.
  • Willingness and ability to travel
  • **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take ownership of an employment Visa at this time**

Benefits
  • Health Care Plan: Medical, Dental, and Vision
  • Retirement Plan: 401k, IRA
  • Life Insurance: Basic, Voluntary, and AD&D
  • Paid Time Off: Public Holidays and Paid Volunteer Hours
  • Short-Term and Long-Term Disability
  • Training and Development
  • Wellness Resources
  • $75,000 Annual Salary

Skills Required

  • Bachelor's degree
  • PMP certification
  • Minimum 5 years of experience in a project management office environment
  • 2 or more years of experience in the Business Process Outsourcing industry
  • Experience managing multiple projects and cross-functional teams
  • Ability to interact directly with clients and manage geographically dispersed teams
  • Willingness and ability to travel
  • Authorization to work in the United States for any employer without visa sponsorship
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The Company
HQ: El Paso, TX
1,508 Employees
Year Founded: 1989

What We Do

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.

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