Position Summary
Summary
This position is responsible for overseeing the successful completion of Systems Integrations projects from point-of-sale through completion and customer signoff.
Hybrid
Essential Functions
• Communicate efficiently and effectively between internal and external customers.
• Attend in-person project management and onsite project related meetings as necessary.
• Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
• Develop project plan(s) in conjunction with the project team with the goal of delivering a successful installation within the goals of project timeline, budget, and other project success indicators.
• Facilitate customer Change Orders.
• Coordinate and/or verify installation logistics.
• Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately.
• Aid Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
• Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
• Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
• Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
• Provide Sales Support Staff and Management with up to date project billing information and project status updates.
• Verify and coordinate the creation and/or updating of all relevant project closeout documentation (as-builts, user-guides, signoffs, etc.) at project completion.
• Provide basic system training to customers as needed.
• Update project tracker and other internal measurable documents.
• Recognizing and channeling potential future sales opportunities.
Qualifications
• Excellent organizational skills.
• Exceptional time management and prioritization skills. Ability to effectively manage multiple projects and timelines simultaneously.
• Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to work under pressure with minimal supervision, while additionally demonstrating expertise in handling difficult or escalating situations in a calm and professional manner.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Required Education & Experience
• Secondary diploma required, Bachelor’s degree is preferred.
• PMP Certification a plus. Candidates will be expected to pursue PMP certification as a condition of any employment offer for this position.
• 2 years’ related experience and/or training in audio/visual design or full life-cycle project management.
o An equivalent combination of education and experience totaling five years may be substituted for the degree.
• Knowledge of audio/video systems to include video (projection, production, switching and distribution methods)
#bhp
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Secondary diploma
- Bachelor’s degree
- PMP certification or willingness to pursue PMP certification as a condition of employment
- Two years of related experience and/or training in audio/visual design or full life-cycle project management
- Equivalent combination of education and experience totaling five years may substitute for the degree
- Knowledge of audio/video systems, including projection, production, switching, and distribution methods
- Excellent organizational, time management, prioritization, written, and verbal communication skills
- Ability to manage multiple projects and timelines simultaneously
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information and respond to questions from managers, clients, customers, and the public
- Ability to work under pressure and handle difficult or escalating situations professionally
- Ability to calculate figures and amounts, including percentages and proportions
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to read and mark up blueprints for installation projects
- Ability to interpret technical instructions in mathematical or diagram form
What We Do
Magic happens when the right people and resources come together to create something greater than the sum of its parts. As North America’s largest learning catalyst, Bluum is rooted in the belief that education is the single most achievable step toward a more positive and equitable tomorrow. Our employees are driven BY a single mission – to improve learning and make it more accessible. From the personalized support and services we provide to the hand-picked products we use that create exceptional learning environments, everything we touch, say or do empowers educators to make a difference. Learn more about how we are cultivating possibility at bluum.com.
