Jobs at CallMiner

Build, maintain, and optimize CI/CD pipelines, cloud infrastructure, and automated deployment workflows across AWS and Azure. Manage Docker and Kubernetes environments, implement GitOps with ArgoCD, automate provisioning with Ansible and AWX, administer Linux and Windows systems, and support release engineering. Develop scripts, monitor system health, apply security policies, troubleshoot production issues, and collaborate with development, QA, and operations teams to deliver reliable software releases.

Develop and optimize B2B technology content supporting demand generation, thought leadership, events, webinars, social media, and the buyer journey. Translate complex AI and customer experience topics into engaging multi-channel content, maintain brand voice, apply SEO/AEO/GEO principles, coordinate external writers and agencies, and use performance data to improve results. Collaborate with marketing teams and subject matter experts while managing projects, stakeholders, deadlines, and editorial quality.

Build and deploy production-grade customer solutions from end to end. Responsibilities include solution architecture, coding custom integrations and services, managing APIs and data flows, designing conversational workflows, testing against real traffic, monitoring KPIs, collaborating with customer engineers and executives, and improving reusable platform patterns. The role is hybrid in Prague, customer-facing, requires on-site availability and travel, and involves global collaboration.

Investigate and resolve complex customer issues across applications, APIs, integrations, databases, infrastructure, AI, and telephony. Analyze logs, queries, monitoring data, and SIP signaling; reproduce issues, identify root causes, coordinate with Engineering and Infrastructure teams, communicate findings, document solutions, and participate in on-call support.

Operate and secure customer-facing cloud infrastructure and SIP telephony integrations for real-time voice and conversational AI services. Deploy, monitor, troubleshoot, and optimize SIP trunks, PBX/SBC connectivity, networking, containers (Docker/Kubernetes), cloud platforms (Azure/AWS/OVH), and support customer onboarding, incident response, and compliance activities.