Jobs at CallMiner

Develop and optimize B2B technology content supporting demand generation, thought leadership, events, webinars, social media, and the buyer journey. Translate complex AI and customer experience topics into engaging multi-channel content, maintain brand voice, apply SEO/AEO/GEO principles, coordinate external writers and agencies, and use performance data to improve results. Collaborate with marketing teams and subject matter experts while managing projects, stakeholders, deadlines, and editorial quality.

Owns and evolves the Gainsight customer success technology ecosystem, including configuration, governance, integrations, health scoring, workflows, reporting, and automation. Partners with Salesforce administrators, leads cross-functional business systems projects, manages requirements through deployment, improves customer success processes, and supports user adoption. Develops executive dashboards covering customer health, product adoption, renewals, expansion, engagement, and churn indicators.

Build and deploy production-grade customer solutions from end to end. Responsibilities include solution architecture, coding custom integrations and services, managing APIs and data flows, designing conversational workflows, testing against real traffic, monitoring KPIs, collaborating with customer engineers and executives, and improving reusable platform patterns. The role is hybrid in Prague, customer-facing, requires on-site availability and travel, and involves global collaboration.

Build, execute, test, and optimize email, nurture, and event campaigns in Marketo. Manage audience segmentation, database workflows, deliverability, QA, templates, landing pages, reporting, and campaign performance optimization. Coordinate marketing calendars, Kanban workflows, timelines, and stakeholders while using AI and automation tools to improve efficiency, personalization, and scalability. Ensure compliance with email regulations and resolve campaign, tracking, and data issues.

Investigate and resolve complex customer issues across applications, APIs, integrations, databases, infrastructure, AI, and telephony. Analyze logs, queries, monitoring data, and SIP signaling; reproduce issues, identify root causes, coordinate with Engineering and Infrastructure teams, communicate findings, document solutions, and participate in on-call support.

Operate and secure customer-facing cloud infrastructure and SIP telephony integrations for real-time voice and conversational AI services. Deploy, monitor, troubleshoot, and optimize SIP trunks, PBX/SBC connectivity, networking, containers (Docker/Kubernetes), cloud platforms (Azure/AWS/OVH), and support customer onboarding, incident response, and compliance activities.