Project Manager EMEA (Netherlands, Belgium, UK-based)

Role Summary:

We are looking for a Project Manager EMEA (PM-EMEA) who will ensure successful deployments of our Rootstock ERP solution to meet the specific needs of our customers.

As PM-EMEA, you will provide our customers with proactive application and implementation leadership for their Rootstock ERP implementation projects. You are responsible for managing implementation services for customer accounts from sales transition through project Go Live and close-out. The PM-EMEA works with the implementation consultants and the customer to develop project plans, organize the project teams, facilitate communications, monitor project tasks, and ensure major milestones and Go-Live dates are met within budget.  

This remote role is based in or near the Netherlands (Belgium and UK), reporting to the Senior Director of Professional Services, International. Based on customer needs, this is a contract role to start and may potentially be converted to an employee. Dutch fluency is required.

Responsibilities:

• Creates and monitors project plans, schedules, and reports, and manages all documentation pertaining to assigned projects.
• Conducts regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project.
• Manages the Statement of Work with the customer, ensuring Change Requests are developed as appropriate, and managing the overall scope of the project.
• Identify major milestones and delivery dates, manage scope, track progress to detailed schedules and coordinate resources.
• Develop and maintain operating budgets for each project.
• Conduct post-project analysis to ensure project goals were met and evaluate cost variances and metrics.
• Ensure that the projects adhere to the implementation methodology, requirements, budget, and Statement of Work.
• Updates internal project status systems.
• Develop and maintain a functional knowledge of Rootstock and Salesforce.
• Acts as the focal point for customer communications and escalations.

Requirements:

• Minimum Bachelor's degree from an accredited college or university.
• Ability to manage technical tasks for multiple projects simultaneously and set appropriate priorities between them.
• Work in a multi-cultural and multi-time zone environment.

• 3-5 year’s experience in enterprise software implementations and managing cross-functional projects with a high attention to detail. 
• Flexible and quick learner who can juggle and complete multiple priorities and projects (internally and externally) in a fast-paced, ever-changing environment. 
• Fluency in Dutch (verbal, written)
• Proven track record of successful deployments as well as customer and team satisfaction.

• Strong commitment to team success, proactively assisting project team members.
• Excellent collaboration, communication, and presentation skills. 
• Strong written and verbal communication skills with the ability to simplify complex topics in a friendly and approachable manner for diverse audiences. 
• Bonus knowledge of ERP or enterprise SaaS platforms.