Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Summary:
Responsible for managing external analytics and reporting projects, coordinating cross-functional teams, and supporting Five9/Aceyus reporting solutions. Ensures client deliverables are completed on time and to standard, while embodying Five9's Professional Services values through presentations and discussions with customers.
Key Responsibilities:
- Gather requirements and translate into reporting specifications
- Coordinate with engineers to implement and validate reports, dashboards, and data flows
- Manage project timelines, communications, and documentation
- Support internal initiatives to streamline delivery
- Validate transmission of data feeds to clients
- Escalate blockers to senior leadership
- Effectively communicate plans, progress, and status updates to both internal staff and customer stakeholders
- Articulate the value of Five9's Professional Services through presentations and open discussions with customers
- Develop and maintain positive and productive relationships with clients
- Understand the 'Big-Picture' and think strategically to solve complex problems
Education/Training Requirements:
- Bachelor's in Business, IT, Analytics, or related field OR equivalent experience
- 3-5 years of relevant project experience
- Certifications preferred (e.g., PMP, Agile, Five9 Reporting, CSM, CBIP, Tableau, Power BI, SQL, Five9 Admin/Reporting)
- Completion of analytics or project management bootcamps may be considered
- Demonstrated experience in lieu of degree accepted
- Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
