Product Manager

Job Description
D rive innovation and deliver impactful solutions by harnessing your expertise in product development.
As a Product Manager within the Consumer Community Banking Home Lending Infrastructure, you will leverage your expertise in product development and optimization to promote innovation and enhance existing offerings. You will collaborate closely with cross-functional teams, playing a crucial role in shaping the future of our products. As part of the Home Lending Transformation and Product Organization, you will contribute to the delivery of technology initiatives. Working in an agile environment, you will follow a defined sprint schedule to introduce new and improved technology features. Reporting to the Area Product Owner, you will document new and modified functionalities for key stakeholders, manage multiple scrum teams, and guide projects to ensure quality and timely completion. You will own the end-to-end responsibility for features, from ideation to implementation and support, while addressing production-related issues. Your role will involve contributing to the strategic development and execution of the product roadmap, facilitating customer-focused solutions, and writing epics, user stories, and acceptance criteria. As a subject matter expert, you will plan and execute comprehensive testing and keep leaders and team members informed to foster engagement.
Job Responsibilities

• Document new and modified functionality for key stakeholders, including Sales, Underwriting, Support, Quality, Servicing, and Risk.
• Manage multiple scrum teams and projects with cross-department or line-of-business impacts.
• Lead direct reports and guide teams through the project lifecycle, ensuring quality and timely completion.
• Direct activities, monitor details, and set priorities to align with the Product Goal.
• Own end-to-end responsibility for features from ideation through implementation, maintenance, and support, while managing production-related issues.
• Contribute to the strategic development, refinement, and execution of the product roadmap.
• Facilitate and drive customer-focused solutions in collaboration with legal, risk, operations, design, and technology teams.
• Write epics, user stories, and acceptance criteria, and participate actively in agile events.
• Serve as a subject matter expert on major business processes and supporting applications.
• Plan and execute comprehensive testing, validating production functionality.
• Keep leaders and team members informed of key information, issues, decisions, and actions to foster engagement.

Required qualifications, capabilities, and skills

• 3+ years of relevant experience
• Agile/Scrum Methodology experience with use of Jira or other technology process management systems required
• Proficiency within the Microsoft Office suite (MS PowerPoint, Excel, Visio, etc.)
• Experience with AWS data foundational products such as data lakes, data pipelines
• Familiarity with AI/ML-related technologies and tools

Preferred Qualifications, Capabilities, and Skills:

• Demonstrate experience in mortgage operations, sales, risk, or underwriting, with a preference for candidates with backgrounds in these areas.
• Apply previous experience as a Business Analyst or Project Manager, with strong skills in business analysis and writing requirements such as epics and user stories.
• Bring expertise in integration, quality assurance, and/or acceptance testing, as well as experience with system integrations, data mapping, and a technical background.
• Exhibit functional knowledge of mortgage documents and the ability to operate collaboratively with colleagues across business and technology teams.
• Communicate effectively with strong oral and written skills, presenting ideas clearly and concisely, and demonstrating outstanding presentation and leadership abilities.
• Solve problems logically and analytically, with curiosity and the ability to elicit and define problem statements, while maintaining attention to detail and working independently with strong time management.
• Maintain a client and customer-focused approach, supported by experience in research and analysis, and a proven ability to deliver results with urgency.

Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.