Project Manager – Content Performance & Quality (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for a Content Quality Project Manager to drive global initiatives focused on menu quality (image and product description quality), and operational excellence across countries. You will oversee the full content quality pipeline - image moderation, global tool rollouts, AI tools partnership management, process governance, and cross-functional collaboration with Product, Data, and local Ops teams. Your mission is to ensure that millions of users see accurate, high-quality menus and visuals, while enabling operational teams to deliver consistent content standards at scale.

THE JOURNEY

• Lead global menu & image quality operations, quality scoring gaps, product availability data issues, and alignment with Delivery Hero central teams on quality models and scoring pipelines.
• Manage the global Moderation Hub, ensuring high-quality review of millions of enhanced and partner-generated images, supervising agent performance, training, workflows, and tool adoption.
• Drive rollout and adoption of global tools, and menu quality scoring systems, and image-enhancement workflows - managing GTM plans, tests, documentation, and agent enablement.
• Execute global quality improvement programs, including menu audits, stock image clean-ups, logo coverage initiatives, filter/category management, and local country support to uplift menu quality KPIs.
• Act as the content quality owner across teams, collaborating with Product, Data, Commercial, and local Ops to solve escalations, fix broken processes, and deliver clear, actionable documentation and alignment
• Analyze data to diagnose quality gaps, track operational progress, estimate impact, and support prioritization with clear KPI reporting across 20+ markets.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s degree in Operations, Business, Engineering, Content Management, or a related field.
• 3 - 4 years of experience in operations or content quality, with exposure to marketplace, food delivery, or SaaS environments.
• Strong ability to manage workflows involving large datasets, scoring systems, or automated quality pipelines.
• Experience collaborating with content moderation teams, BPOs, or quality hubs is a plus.
• Comfortable working with technical tools (e.g., Salesforce, internal quality systems, APIs, data dashboards).
• Excellent communication and stakeholder management skills across diverse technical and non-technical teams.
• Ability to structure complex problems into clear action plans and manage multiple countries in parallel.
• Fluency in English, with excellent written and verbal communication skills.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!