POSITION TITLE
Senior Project Manager - Senior Order Manager (Subtitle)
ABOUT THE ROLE:
As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately and validating the subtitle process per account/project. You will be responsible for day-to-day subtitle order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Manager Lead.
PRIMARY RESPONSIBILITIES:
Lead subtitle order management process per project/account base.
Collaborate with Subtitle Order Managers, build and organize the localization process per account.
Summarize and escalate the challenges/updates/suggestions to team lead for efficient workflow.
Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process. This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders.
Conduct thorough validation of workflows to ensure processes are efficient, effective, and compliant with company and client standards and requirements.
Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed.
Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work. Verify all services rendered are properly documented and billed according to established structure and client agreements.
Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring all relevant information is accurately recorded and maintained. Regularly audit data to identify discrepancies/errors and take corrective action as needed.
Order and project execution/ ownership of subtitling workflow per account and other workstreams as necessitated by client request.
Project planning for change management and maintain clear communication on project plan changes to downstream teams.
Other duties, projects as assigned.
QUALIFICATIONS:
5-7 years’ experience across subtitle/localization project management.
Native/professional/advanced spoken & written proficiency in Korean, supplemented with fluent English skills.
Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
Proven experience in managing orders in proprietary and 3rd party systems.
Experience in managing subtitle project milestones based on workability, production capacity, and client due dates.
Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.
High level attention to detail for ensuring quality and accuracy in orders.
Strong collaborative mindset with a focus on teamwork.
Experience working with cross-functional teams both locally and globally.
Proven ability to build and maintain strong relationships with internal and external stakeholders.
In-depth understanding of post-production processes, including marketing campaign execution.
Familiarity with industry standards and best practices.
Efficient in managing time and tasks effectively, with ability to prioritize competing demands while meeting deadlines.
Skilled in escalation management and crisis resolution.
Comfortable and skilled in working with data, with ability to effectively interpret, synthesize and integrate complex data into systems.
Exceptional verbal and written communication skills.
Proficiency with Microsoft Office, inventory, internet, order processing, and database software.
Solid technical understanding to troubleshoot the issues.
Skills Required
- 5-7 years' experience across subtitle/localization project management
- Native or professional proficiency in Korean and fluent English skills
- Proven experience in order management and post-production environments
- Experience managing orders in systems
- Ability to review orders and data meticulously
- Strong communication skills for collaboration
Deluxe Media Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deluxe Media Inc. and has not been reviewed or approved by Deluxe Media Inc..
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Healthcare Strength — Core medical, dental, and vision coverage is described as comprehensive, alongside mental-health support, an Employee Assistance Program, and company‑paid life and disability insurance. Plan materials and employer communications also highlight options like Aetna/Kaiser and dental DMO/DPPO, signaling breadth.
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Retirement Support — Retirement programs include a 401(k), with employer matching referenced in role materials in some cases. These benefits appear alongside tuition reimbursement and other financial protections that bolster the overall package.
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Leave & Time Off Breadth — Offerings include paid parental leave, PTO, and paid volunteer days, with some groups using flexible or “unlimited” PTO models. Flexible work arrangements are also emphasized, supporting work‑life needs alongside leave.
Deluxe Media Inc. Insights
What We Do
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors. From Global Cinema, Content Distribution, Localization, and Mastering to end-to-end innovation and scale across Streaming, Theatrical, Broadcast and Mobile landscapes, Deluxe helps clients succeed in the new era of global entertainment and consumer engagement anywhere, anyway.
